eCommerce Operations Manager

Position Purpose:

The eCommerce Operations Manager is responsible for driving operational metrics for our eCommerce business including Home Delivery and Drive Up & Go and other innovative channels to service our customer in their area of responsibility.

1. Key Responsibilities include, but are not limited to:

• Achieve P&L results and operational metric goals in stores across assigned operating area.

• Lead Drivers and Home Shopping Department Managers in day-to-day operations to achieve their key metrics of on time tilling, on time delivery, picks per hour and out of stocks including delivery via third party logistics partners.

• Lead the field teams through expansion, business and environment changes as needed.

• Review eCommerce goals, metrics, and performance with store leadership on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth.

• Work with Region Director of eCommerce on launching innovative strategies and programs for eCommerce.

• Set and maintain high standards of quality, productivity, efficiency, and service for our rapidly expanding business.

• Drive a culture of exceptional customer service within the frontline eCommerce staff.

• Ensure operational compliance with eCommerce policies and procedures.

• Manage, interview, hire and schedule a team of 50+ employees. Inspire and motivate field staff by providing on-going recognition, coaching, and mentoring.

• Manage fleet of 30+ delivery trucks including asset rotation, safety, and maintenance.

• Manage the investigation of accidents, workers comp claims and traffic citations.

Qualifications: The following are preferred:

Education Level:

• Bachelor’s degree in business or related field and/or equivalent work experience.

• Graduate of the Retail Management Certificate Program preferred.

Experience Level:

• 5+ years of previous retail operations/logistics/supply chain experience, including managing third party providers, preferably in eCommerce.

• Experience working across leadership levels and cross-functional partners.

• Experience in reading and understanding data and translating it to actionable items.

Characteristics and Leadership:

• Passionate about customer. Continuously seek opportunities to improve operational excellence.

• Strong business acumen and ability to analyze business trends and results, and to resolve complex situations.

• Strong ability to lead motivate, inspire, train and coach teams to a common goal of customer service.

• Extremely organized, with strong time management skills and ability to multi-task.

• Quick learner with strong problem-solving skills and a natural talent for process improvement.

• Strong communicator and active listener who comes with an open-mind and can effectively incorporate store partners in key decisions.

• Effective relationship-building skills, ability to cultivate strong partnerships across division partners.

The salary range is $ 80,170 to $115,000 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k). Associates in this position are also eligible for a quarterly bonus.

PHYSICAL ENVIRONMENT:

• Work may be performed in a temperature-controlled environment.

• Must sit, stand, or walk for extended periods of time.

• May spend long periods of time at desk or computer terminal.

• May use calculators, keyboards, telephone, and other office equipment in the course of normal workday.

• Stooping, bending, twisting, and reaching may be required in completion of job duties.

• Workday is fast paced; some evening and weekend work may be required.

TRAVEL REQUIREMENTS: 75%+ of time is spent traveling.

Closing Date: October 22, 2026

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified. The Company is committed to complying with all local, state, and federal regulations including requirements to provide reasonable accommodations of sincerely held religious beliefs and disabilities. If you feel you require an accommodation, please contact Human Resources.

AN EQUAL OPPORTUNITY EMPLOYER