eCommerce Merchandising Lead

Do you thrive on turning complex catalogues into seamless, high-converting customer experiences? At Kogan.com, we're looking for a merchandising SME to own the workflows, standards, and execution of our Merchandising team — ensuring products are discoverable, promotions are well signposted, and navigation delivers a great experience across Kogan.com and our subsidiary sites.

This role manages merchandising execution end to end, balancing BAU with major projects and seasonal campaigns, and acts as the go-to authority for best practice, process, and cross-functional problem-solving in a fast-paced, high-growth environment.

In this role you'll be responsible for:

• Own the end-to-end merchandising workflow, prioritising BAU, projects, and seasonal needs against commercial goals and deadlines.
• Build and refine best-practice standards, auditing frameworks, and dashboards to monitor navigation, search, and promotional effectiveness.
• Act as the escalation point for workflow blockers, ambiguous requests, and competing priorities across the business.
• Report on merchandising performance and KPIs, analysing engagement metrics (CTR, bounce rate, search performance) to recommend course corrections.
• Lead the merchandising roadmap, cascading priorities and driving structured communication to resolve systemic issues.
• Act as the central liaison with Purchasing, Marketplace, and Engineering, leading discussions on solutions, enhancements, and prioritisation.
• Mentor and guide the Merchandising team, scaling best practice and acting as the subject matter authority on complex issues.

To be successful in this role, you should be:

• Degree qualified in Marketing, Business, eCommerce, or a related field.
• Proven experience leading merchandising, content, or digital trading workflows, ideally within Retail or eCommerce.
• Strong analytical skills, with confidence turning data and dashboards into clear recommendations.
• A solid understanding of site navigation, search, and customer journey principles in an eCommerce context.
• Excellent communication skills, comfortable providing structured updates and leading discussions across teams.
• A proactive team leader with experience mentoring others while staying close to day-to-day execution.
• Highly organised, with the ability to balance competing priorities and deadlines in a fast-moving environment.

Why Kogan.com?

• Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future
• Your role has a lot of ownership, autonomy and little red tape
• You’ll be empowered to achieve positive outcomes and your work will have a real impact
• You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
• Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
• A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!