eCommerce Fulfillment Team Member

Responsibilities

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.

• Select, prepare, pack, and sort customer orders for shipment or pick-up.
• Manages warehouse inventory.
• Prepares orders for courier pick-up.
• Quality assurance checks on products.
• Invoicing completed online orders.
• Uses a pallet jack to move pallets of product around the warehouse.
• Place special orders through regular store process or notify E-commerce Fulfillment Supervisor on out-of-stock products that need to be ordered.
• Use the inventory function to identify unmarked product, on hand quantities, min/max levels, and discontinued dates.
• Utilize and consistently increase product knowledge to satisfactorily answer customer questions.
• Assists in meeting warehouse maintenance guidelines including, cleanliness and expired product audits.
• Stock merchandise once product has been checked in properly.
• Identify and troubleshoot computer problems. Call the IT Manager when necessary.
• Fill out RTV (Return to Voucher) forms as needed.
• Enforce and follow all established policies and procedures. Demonstrate knowledge and understanding with the ability to reference them from appropriate manuals. (Ex: safety rules, operating and maintenance instructions, procedure manuals and the team member handbook etc.).