eCommerce Experience Manager

About us

Dyson is a global technology company driven by the ambition to solve problems others ignore. We’ve reinvented everyday products, from cordless vacuums and robots to bladeless fans, purifiers, and pioneering personal care technology like the Dyson Supersonic™, Airwrap™, Corrale™ and Airstrait™. Our inventions are now in homes across 75 countries, powering Dyson’s rapid growth and expanding portfolio.

Our culture thrives on constant change. It’s fast-paced, dynamic, perfect for people with the courage, resilience, and self-belief to challenge convention and pursue better solutions. At Dyson, attitude matters as much as experience, and “good enough” simply isn’t.

Our mission is to bring Dyson technology to life, to provide the imagery, films, content, experiences and service that explain our machines, their benefits and the problems they solve for our Owners. We create assets and journeys that help Owners discover, choose, purchase, learn about and solve issues they may have with our machines.

The Experience Manager is accountable for one of the teams who publish digital content and experiences within a cluster of Dyson markets. The focus of the role and the teams that it leads is to ensure these experiences are truly exceptional. This includes driving consistency, discipline, and high standards of process adherence across the team.

You will be accountable for updates and maintenance for all web content across Dyson.com, as well as working with markets within your cluster to support content updates across other channels ensuring all new product campaigns are completed on time and accurately, with ongoing updates to customer facing UX, copy, and imagery.

About the Role

The Experience Manager is responsible for a team of eCommerce Merchandisers, at varying levels of role and experience and based in different locations, who support enablement of content across digital channels across various markets. This involves managing the resource across various work streams, lining up the team’s goals with the goals of the business, and providing input for the team’s career development.

The responsibilities of the role are as follows:

• Lead and hold accountable a team of eCommerce Merchandisers across varying levels of seniority and locations, setting unambiguously clear expectations, providing structured direction, and ensuring consistently high-quality output and stakeholder service.
• Own the delivery of large, complex digital projects including global and multi-lingual market content, with full accountability for scope, timeline, quality, and stakeholder alignment from briefing through to publication.
• Coach and develop your Merchandisers by taking time to genuinely understand individual development needs, aligning them with team requirements and wider business objectives, and creating structured plans that move people forward.
• Create full transparency across all workstreams through structured reporting, clear prioritisation frameworks, and proactive risk escalation to the Senior Merchandising Manager and Global Digital Delivery & Merchandising Director — so that nothing lands as a surprise.
• Establishing and enforcing clear operational standards, including workflows, documentation practices, and quality gates, ensuring the team operates with consistency and accountability across all markets and channels.
• Proactively identifying underperforming habits or inefficient practices within the team and implementing structured improvement plans to address them, not waiting to be asked.
• Setting the tone for professional communication across the team, coaching Merchandisers on how to engage stakeholders clearly, confidently, and appropriately for their audience.
• Influence at all levels of the organisation, building strong, productive relationships grounded in credibility and follow-through, inspiring your immediate team and broader collaborators to operate at a higher standard, not just a comfortable one.

About you

• At least 3 years of experience managing teams, ideally within a structured corporate environment where process discipline and quality standards were non-negotiable
• A systematic, process-first mindset: you naturally document, standardise, and create frameworks before delegating, and you hold people to them
• Strong written and verbal communication skills, with a track record of adapting your style across senior stakeholders, technical teams, and junior reports without losing clarity or authority
• Experience managing offshore or distributed teams, with the structure and rigour to maintain alignment across time zones and locations
• Highly organised with strong prioritisation instincts, able to manage multiple concurrent workstreams without losing sight of deadlines or dependencies.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.