Ecommerce Associate [EBook Sales] - Full Time

Position: Ecommerce Associate
Department: Donated Goods Retail
Reports to: Ecommerce Production Manager
Status: Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary
Performs all functions associated with Goodwill Keystone Area’s participation in Shopgoodwill.com auction site from receipt of product, through posting on the net, to receipt and reconciliation of funds.

Duties and Responsibilities

• Assists Ecommerce Production Manager in monitoring product flow and production numbers placed on site. Ecommerce Associates are expected to post in accordance with goals and productivity standards.
• Assists with functions associated with receiving items to include, but not limited to:
  • Maintains area for receipt of items; photographs and lists items online in accordance with the best practices of the current program or application being used.
• Adapts to, learns and uses new technology, websites and apps as the department evolves to most efficiently list and ship product.
• Assists in monitoring website for required daily data to include, but not be limited to:
  • Handles and replies all customer e-mails in a timely fashion; represents Goodwill Keystone Area in a positive manner by handling customer inquiries impartially and fairly.
• Performs shipping duties to include, but not be limited to:
  • Pulls orders; package items according to shipping guidelines; follows through on shipment tracking as needed; track all expenses associated with shipping and handling.
• Attends meetings and training programs as required.
• Cleans and maintain area daily.
• Promote and represent Goodwill Keystone Area and its mission in a positive manner at all times through exceptional internal and external customer service.
• Contributes to the organization by supporting additional tasks and projects as needed.
• Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Ecommerce Production Manager.