Ecommerce Administrative / Marketing Assistant

Duration: 3 + 9 months=12 months Contract

Location: Ubi Oxley Bizhub

Working Hours: Monday – Friday 9.30am to 6.30pm, Saturday 9am-1pm

Training Provided, 1 Year Gap Year OK

Roles & Responsibilities

Main Responsibilities

1. Video Editing:

• Video editing using Capcut for Live Stream Clips Daily on Tiktok accounts.

• Video editing for products poster for Facebook/IG/Telegram

2. Order Processing:

• Manage E-commerce platform orders packing, coordinate deliveries, and handle returns or exchanges.( Facebook/Website/Tiktok/Shopee/Lazada)

3. Customer Support:

• Respond to customer inquiries via chat or email.

• Assist with product recommendations and resolve issues.

4. Promotions:

• Set up discounts, sales, and special offers Postings on Facebook/Telegram using Canvas

• Coordinate with the marketing team for campaigns.

5. Inventory Management:

• Track stock levels and update inventory system.

6. Product Management:

• Upload new products, descriptions, and pricing on the website.

• Update stock levels and ensure accurate product details.

7. Content Coordination:

• Ensure product photos and banners are consistent and appealing.

8. TikTok Live Support:

• Support hosts during live events by preparing items and engaging with viewers during working hour

9. • Any other additional duties or tasks assigned

Key Skills

• Familiarity with e-commerce platforms (e.g., Facebook/IG/Tiktok/Shopee).

• Skill in Adobe Illustrator / Photoshop/ Capcut/ Canvas

• Strong organizational and communication skills.

• Customer service experience.

• Confidence in assisting or participation in live social media events.