E-commerce Operator

We’re looking for someone who knows e-commerce inside and out and likes getting into the details.

You’ll help keep the SolarBalls and other stores running properly every day: products, pricing, stock, orders, promotions, website checks, reporting and all the little things that can quietly break a store.

What you’ll be obsessed about

A store that just works.

You notice the wrong price, the missing product, the broken link, the low stock, the weird conversion drop or the bundle that doesn’t make sense.

You care about the details because you know small problems can turn into lost sales.

You should be the kind of person who looks at the store and thinks:

“Something’s not right here. I know what it is, and I know how to fix it.”

What you’ll do

• Manage our Shopify stores day to day (SolarBalls, MrSpherical, Run Monster Run)
• Add, update and publish products, variants, pricing, bundles and promotions
• Keep product information, images, inventory and other store details accurate
• Run regular website checks and catch broken links, incorrect information, missing products and other issues
• Make fixes quickly rather than waiting for someone else to notice them
• Monitor stock and flag low-stock or inventory problems early
• Review sales, conversion and other basic e-commerce data and flag things that need attention
• Help with weekly sales reports and key e-commerce numbers
• Spot opportunities around promotions, bundles and merchandising
• Check that promotions, discount codes, bundles and pricing are working correctly before and during launches
• Support with inventory audits and forecasting by providing accurate data and flagging risks
• Keep product and collection SEO fields updated and optimized
• Maintain the connection between Shopify, Google Merchant Center and YouTube Shopping, ensuring products and product information are synced correctly
• Make simple product image edits when needed (basic editing skills are required)
• Work closely with the e-Commerce Manager, Marketing Manager, and the wider team to keep the store running smoothly
• Look for ways to improve processes and automate repetitive work proactively

What we’re looking for

• 2–3+ years of hands-on e-commerce experience
• Strong Shopify experience. You should be very comfortable finding your way around Shopify without needing step-by-step instructions
• Good understanding of how e-commerce stores actually work
• Comfortable working with lots of products, variants and SKUs
• Good with numbers and able to use data to spot problems or opportunities. You can track KPIs, build clear sales reports.
• Working knowledge of SEO, including keyword research, product/collection page optimization, meta titles and descriptions, URLs, image alt text and other on-page SEO fundamentals
• Familiar with Google Merchant Center, YouTube Shopping, Tiktok Shop, and able to identify and resolve basic product feed or listing issues
• Basic graphic design skills for simple product image edits
• Very organised and detail-oriented
• Good at spotting things other people miss
• Comfortable working independently and figuring things out
• Proactive. If you see something that could be better, you say so and ideally fix it
• Comfortable working in a fast-moving team where things change quickly

Bonus points

• You’re a SolarBalls fan (and our other brands at Telos Media)
• You’ve worked with a store selling products with lots of variants or SKUs
• You’ve worked with accessories, collectibles, tech or similar products
• You understand the YouTube or creator e-commerce world

What this role isn’t

This isn’t a general VA or admin role.

You won’t be expected to own the overall e-commerce strategy, supplier relationships or financial decisions. Those sit with other people on the team.

Your job is to keep the store healthy, accurate and working properly, and catch things before they become problems.

Hours

Full-time, with regular overlap with the operations team. Morning hours Philippine time is preferred. No regular evening work.