E-COMMERCE OPERATIONS SPECIALIST

The role

We are looking for a proactive, assertive and commercially minded operator to run our creator partnerships and keep our e-commerce initiatives and launches moving accurately and on time. You will work directly with the Founder and alongside our PRManager.

This is a hands-on role for someone with execution skills and a managerial mindset. You will follow our established processesand playbooks, take ownership without needing hand-holding, and keep work moving on the Founder's behalf, including whenshe is travelling. The goal is simple: faster execution, stronger creator results, and far less Founder follow-up.

What you'll own

Creator & PR Partnerships 50%

• A results-driven, top-of-funnel growth role: performance matters, not just the workflow.
• Research and evaluate brand-aligned creators, editors, stylists, publications and affiliate partners, with a focus on YouTube ,then Instagram and TikTok.
• Run outreach, follow-ups, gifting, shipments, publishing dates, codes and deliverables using our PR work manual.
• Keep the creator and PR pipeline accurate, prioritised and moving in
  ShopMy and our trackers.
• Track performance and recommend which partnerships to repeat, improve or discontinue.
• Support editorial features, gift guides, product placements and creator collaborations

E-commerce & Launch Coordination

• Acting as the Founder's right hand on e-commerce and launches, holding timelines and owners accountable across teams.
• Own the master timeline for product launches, promotions and events, from product to live on the website.
• At the start of each week, share what is due this week and month; spot slipping work early and follow up directly with the responsible department manager.
• Coordinate Shopify updates, promotions and merchandising; confirm product information, pricing, inventory, imagery andcollections are accurate.
• QA landing pages, links, promotion codes, exclusions and the customer journey before launch.
• Run readiness checks across inventory, creative, website, CRM, PR, creators and customer experience.
• Resolve routine blockers, escalate critical issues with a recommendation, and capture improvements after each launch.
• Maintain trackers in Feishu/Lark and give the Founder concise updates on progress, risks and next steps.

What we're looking for

REQUIREMENTS
- 3–5+ years in creator or influencer partnerships, PR, e-commerce operations or marketing / project coordination.
- Hands-on creator outreach experience, with a track record of results.
- Experience coordinating product launches, promotions or campaigns across teams.
- Hands-on understanding of Shopify and digital commerce workflows.
- Excellent written and spoken English; direct, assertive and clear communication.
- Proven ownership: runs timelines and follows up independently, without hand-holding.
- Able to work 9 a.m.–6 p.m. US Eastern, Monday–Friday, year-round (including daylight saving time), onsite in Ortigas.

NICE TO HAVE
- Interest in or experience with fashion, accessories, beauty or DTC brands.
- YouTube creator partnerships.
- US editorial PR experience.
- ShopMy and Feishu/Lark experience.
- Prior experience working US hours.

WE WILL TRAIN YOU ON
- ShopMy, Shopify and Feishu/Lark
- Our PR and e-commerce work manuals
- Brand standards and product knowledge

Training & onboarding
- Two-week intensive onboarding with a daily 30-minute Q&A with the PR Manager.
- Complete PR and e-commerce work manuals covering how our workflows run end to end.
- Weekly digital team meetings to understand goals from the high level down to execution.

What success looks like

FIRST 30 DAYS
The commercial calendar and launch timeline are accurate, creator and PR pipelines are prioritised, and a reliable weekly follow-up cadence is in place.

BY 90 DAYS
Outreach and launches run consistently, risks are raised early, and cross-team follow-up happens without the Founder having to chase updates.

Success is measured by creator and affiliate pipeline results, launch readiness, on-time completion of critical actions, fewer last-minute issues, and a meaningful reduction in Founder follow-up.


Who will thrive here
You anticipate what is needed, follow up early and close the loop. You are comfortable holding department managers to timelines and can keep operations moving when the Founder is away. You know a launch is ready only when website, inventory, creative, CRM, PR and customer-experience pieces are aligned, and you raise problems with a proposed solution.