Dynamics 365 Platform Lead

Our IT colleagues are vital to the smooth running and maintenance of the systems that enable Guinness to successfully deliver services to our residents, and to empower our teams to work smarter and more effectively.

We are ambitious and forward thinking in our approach with a strong vision for digital transformation and resident self service capabilities. We have an established cloud technology estate but are now seeking a driven and experienced Dynamics 365 professional to help us realise these goals and build a digital platform that delivers effective and innovative services and capabilities for our residents and colleagues.

We have a new opportunity for a Dynamics 365 Platform Lead to join our Technology Services team to lead the strategy, architecture, design, and delivery of our established Microsoft Dynamics 365 platform and associated Power Platform services. This is a full time permanent role offering hybrid working and a real opportunity to steer and influence the future direction of the platforms and the services they deliver.

As the Dynamics 365 Platform Lead, you will own the end-to-end architecture and design for Dynamics 365 (Customer Service, Field Service) and Power Platform (Power Apps, Power Automate) including Co-pilot within these services. You will also establish and maintain platform governance, including standards, best practices, environment strategy, and ALM (Application Lifecycle Management).

What we are looking for

We know that how we do things is just as important as what we do. In addition to bringing your experience of experience leading Dynamics 365 and Power Platform implementations and ongoing platform management, you will also demonstrate the ability to lead, manage and influence stakeholders at all levels including technical teams and third-party suppliers.

Essential skills and experience

• Proven experience leading Dynamics 365 (CE) and Power Platform implementations and ongoing platform management.

• Strong understanding of Dynamics 365 architecture, including Dataverse, solutions framework, security model, and integration methods.

• Experience designing and delivering enterprise-scale CRM solutions aligned with business goals.

• Expertise in integration patterns (APIs, Azure Integration Services and plugins).

• Experience implementing governance, DevOps, and ALM for D365/Power Platform.

• Knowledge of Microsoft Azure services relevant to D365 (Logic Apps, Azure Functions, Service Bus, etc.).

• Ability to lead and influence stakeholders at all levels.

• Strong leadership experience managing technical teams and third-party suppliers.

Desirable:

• Experience within the housing, public sector, or regulated industries.

• Knowledge of customer experience (CX) and digital engagement platforms.

• Use of Co-pilot / AI within the Dynamics/Power Platform stack

• Experience with data and analytics integration (Power BI, data platforms).

Essential qualifications:

• Educated to level 6 (degree or equivalent) or higher in an IT/STEM related degree discipline.

• Microsoft certifications in Dynamics 365 and/or Power Platform (e.g., Solution Architect, Functional Consultant, Power Platform Architect).

• TOGAF, Zachman Certification or equivalent.

To find out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role profile.

Please apply with a current CV and covering letter, detailing how you meet the essential criteria.

TGPCVL

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