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Dynamics 365 \& Intelligent Automation Manager
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**Responsibilities**
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### **MS Dynamics (Finance \& HR) – Administration \& Development:**
* Administer, configure, and customize the Finance and HR modules within Dynamics 365
* Gather business process requirements from internal stakeholders; produce functional and technical concepts
* Continuously optimize existing solutions in collaboration with business units and external providers
* Own integrations with adjacent systems
### **AI / Automation \& Process Improvement:**
* Identify opportunities for artificial intelligence (AI) and machine learning (ML) to drive process improvements, including predictive analytics, automation, and intelligent reporting
* Develop AI\-driven solutions: design and implement AI\-powered enhancements to existing systems and workflows, focusing on efficiency gains, automated report generation, anomaly detection, and forecasting
* Intelligent automation: collaborate on the development, integration, and deployment of intelligent automation tools and modules—both internal and vendor\-supplied—to unlock data insights and streamline processes
* Continuously look for ways to simplify, automate, and improve business processes through emerging technologies and innovations
### **Power BI Reporting \& Data Analysis (Transition Tool):**
* Design, develop, and maintain Power BI dashboards and reports for Finance, HR, and other business areas, serving as a bridge toward a fully AI\-driven reporting infrastructure
* Perform data modeling, DAX scripting, and optimize data sources for performance to ensure reliable reporting in the short term
* Ensure data accuracy, relevance, and usability of reports, while work is underway on implementing AI\-based solutions
### **Project Management \& External Vendor Coordination:**
* Setup and own end\-to\-end AI\-driven reporting projects planning, requirements management, execution, quality assurance
* Manage and coordinate external implementation partners
* Own Dynamics and Power BI projects end to end: planning, requirements management, execution, quality assurance
* Accountable for on\-time delivery, budget tracking, and stakeholder communication
* Drive change and risk management across active projects
### **Advisory, Stakeholder Support \& 2nd/3rd\-Level Support:**
* Advise and support internal stakeholders on Dynamics and Power BI questions
* Run internal training sessions for power users and end users
* Diagnose and resolve complex technical and functional issues in Finance/HR contexts
* Document incidents and drive continuous improvement of support processes
* Maintain ongoing documentation of project progress and outcomes
### **Cloud Backup Support:**
* Support the Cloud team with general cloud\-related administration, configuration, and operational tasks
* Collaborate with internal IT teams and external service providers to troubleshoot and resolve infrastructure and end\-user issues
* Support the continuous improvement, reliability, and security of cloud and local IT services
**Requirements**
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* 3\-5 years of hands\-on experience with MS Dynamics 365 Finance \& HR and Power BI, including demonstrated project leadership (planning, requirements management, change control, risk assessment, schedule and budget ownership)
* Solid expertise in configuration, customization, and integration of Dynamics 365
* Practical experience identifying and implementing opportunities for AI/ML, intelligent automation, and process improvement
* Understanding of AI/ML concepts and their practical application to business processes, reporting, analytics, and automation
* Experience developing, integrating, or implementing AI\-driven solutions, automation tools, or data\-driven workflows
* Ability to assess and leverage both internally developed and vendor\-provided AI and automation solutions
* Proven Power BI skills: report development, data modelling, DAX, performance optimization
* Experience independently handling 2nd/3rd\-level support and complex troubleshooting
* Experience with cloud technologies and general IT operations
* Bachelor's degree or higher in Information Systems, Computer Science, Business Administration (IT focus), or equivalent qualification
* Excellent written and spoken ; fluent English
**Personal profile**
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* Highly structured, analytical, and solution\-oriented mindset
* Strong communication skills, both with internal stakeholders and external service providers
* Independent, quality\-conscious, and service\-oriented way of working
* Team player with initiative and accountability
* Open, personable presence with genuine enjoyment of working across diverse stakeholders
* Flexibility and curiosity to get up to speed on new technical topics
* Strong interest in emerging technologies, AI, automation, and continuous process improvement
* Fairway Family Office AG
Giesshübelstrasse 40
8045 Zürich
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