Dynamics 365 Functional Consultant

Description

Blackford Tech require an experienced Dynamics 365 Functional Consultant / Technical BA who can demonstrate strong Dynamics 365 Sales experience. You must be capable of analysing the client’s current sales process, designing the target-state process in Dynamics, performing fit-gap analysis, assessing and mapping source data into Dynamics, supporting workflow/configuration, documenting the solution design, and assisting with testing, user training, go-live, and early life support. Strong experience with business process flows, Dynamics Sales configuration, source-to-target mapping, and stakeholder workshops is essential.

Requirements

Core requirements

• Level: L3 (Execution & alignment).
• Location: Abu Dhabi (onsite 4–5 days per week).
• Experience: Proven experience in project management, CRM, and cloud-based enterprise applications, with strong expertise in Microsoft Dynamics 365 CRM implementation and delivery.
• Skills: Strong organizational, stakeholder management, and reporting skills with the ability to track milestones, manage risks, and drive successful project execution.

Key deliverables:

• Business process discovery and requirements analysis
• Business process flow design
• Configure capability in Dynamics 365
• Provide guidance and expertise with workflow and automation
• Data mapping and Dynamics data model review
• Solution design and documentation
• Implement the workflow configuration in Dynamics
• Data loading into Dynamics
• Testing, training, and early life support capability

Must have key skills

• Able to demonstrate experience as a Dynamics 365 Functional Consultant / Technical BA delivering Dynamics 365 Sales process analysis and solution design
• Strong hands-on experience with Dynamics 365 Sales configuration, including business process flows, forms, views, fields, and business rules
• Proven capability in workshop facilitation, requirements capture, current-state / future-state process mapping, and fit-gap analysis from lead to contracting
• Strong understanding of Dynamics data structures, source-to-target mapping, and data migration considerations
• Experience documenting solution design, including process flows, field/data requirements, business rules, problem statements, assumptions, risks, and dependencies
• Experience supporting user acceptance testing, user training, go-live, and early life support for Dynamics 365 implementations