DWM Business Systems Analyst I (AIM)

Posting expires: October 12, 2026

Salary range: $58,977 - $78,735

General Description and Classification Standards:

The Business Analyst I supports DWM technology projects by turning business needs into clear, well-documented requirements and keeping project records accurate inside the PMO’s governance framework.

This is a developing professional level. Incumbents carry out standard business analysis assignments with guidance and review, and build toward independent work at the Business Analyst II level. The role is documentation-, governance- and coordination-centered: most of the work is requirements, process documentation, meeting records, testing and project tracking, not stand-alone data analysis.

The Business Analyst I works within OAIM/PMO’s established standards, templates and tools, including Monday.com for work management and Microsoft Teams/SharePoint for artifact storage. Consistent use of these standards is a core expectation of the role, not a preference.

Supervision Received and Role Boundaries:

Performs work under general supervision of the IT Director, OAIM/PMO, with day-to-day direction, review and mentoring from the Lead Business Analyst and the assigned Project Manager. The Business Analyst I supports the project team; the Project Manager leads it. Within that structure, the Business Analyst I:

• Escalates decisions on scope, schedule, budget, priorities and vendor direction to the assigned Project Manager rather than resolving them independently.
• Routes stakeholder and vendor escalations through the Project Manager and copies the PM on project-related communication.
• Does not commit the department, approve changes or give direction to vendors or consultants.
• Confirms the project sponsor, decision-maker and approved scope with the Project Manager before investing significant analysis time.
• Raises concerns, risks and disagreements early, through the PM or Lead BA, so they can be acted on.

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

Requirements and Analysis

• Elicits and documents business requirements through interviews, workshops and observation, using PMO templates (business requirements documents, user stories, requirements traceability matrices).
• Maps current-state and future-state business processes and identifies gaps, pain points and improvement opportunities.
• Analyzes business problems to be solved with automated systems and recommends cost-effective options that meet user requirements.
• Creates functional specifications and supports system configuration and design decisions.
• Supports data migration efforts by documenting data sources, field mappings and validation checks.
• Identifies risks, issues, assumptions and dependencies and records them in the project RAID log.

Project and PMO Support

• Maintains assigned project records in Monday.com according to PMO standards, including status, milestones, action items, RAID entries, and quote and invoice tracking against phase gates.
• Stores all project artifacts in the designated Microsoft Teams/SharePoint project site, following PMO naming and version-control conventions.
• Prepares meeting agendas and captures meeting minutes, decisions and action items according to the PMO Meeting Minutes Standards, and distributes them to stakeholders and management.
• Compiles project health, workflow and status reports for the Project Manager and PMO leadership.
• Tracks and documents changes to functional and business specifications.

Testing and Implementation

• Plans and executes unit, integration and user acceptance testing (UAT), including test scenarios, scripts, results and defect tracking.
• Writes clear, step-by-step procedures, SOPs and job aids for permanent records and end-user training.
• Supports change management and rollout activities, including communications, training sessions and post-go-live issue tracking.

Stakeholder Engagement and Communication

• Acts as liaison between DWM business users, OAIM technical staff, consultants, Project Managers and management.
• Consolidates information into concise, accurate written summaries, findings and recommendations for management decision-making.
• Responds to stakeholder and team requests promptly and keeps the Project Manager informed of blockers.

Quality and Professional Standards

• Produces original work products and properly attributes any reference material used.
• Reviews own deliverables for accuracy, completeness and adherence to PMO templates before submission.
• Pursues professional development and certification as directed by the PMO development plan.
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Core Competencies:

The PMO looks for these behaviors in a successful Business Analyst I.

• Coachability: Takes feedback, applies it the next time, and adopts PMO standards without needing repeated reminders.
• Accuracy and Attention to Detail: Data, minutes and requirements are correct and complete the first time they are submitted.
• Standards Adherence: Uses the approved templates, Monday.com structure and Teams/SharePoint storage locations on every project.
• Responsiveness: Answers team and stakeholder requests promptly and flags tool or access problems right away.
• Ownership: Tracks assigned action items to closure and raises risks before they become issues.
• Clear Communication: Writes and speaks in plain language that business users, technical staff and leadership all understand.
• Role Clarity: Works within the BA scope and partners with the Project Manager on decisions and escalations.

Knowledge Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Working knowledge of business analysis concepts and techniques (for example, BABOK fundamentals), including requirements elicitation, process mapping and UAT.
• Basic understanding of the project lifecycle and how business analysis supports project management.
• Strong written communication skills, including requirements, meeting minutes, procedures and summary reports.
• Interpersonal skills to work with business users, technical staff, vendors and management.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Microsoft Teams/SharePoint.
• Ability to learn and consistently use work management platforms such as Monday.com.
• Ability to create process diagrams using Visio or a similar tool.
• Ability to organize details, manage multiple assignments and meet deadlines.
• Ability to apply general knowledge across organization or discipline lines.

Minimum Qualifications:

Education and Experience -

1. Associate’s Degree in Business, Computer Science, Information Systems, or related field (Additional years of experience may be considered as a substitute for the required degree on an exceptional basis, with a minimum of four (4) years of professional related experience).
2. Two (2) years of related experience.

Licensures and Certifications – None.

Preferred Requirements -

• Bachelor’s degree in Information Systems, Business, Computer Science or related field; graduate study in progress is a plus.
• Hands-on experience producing requirements documents, process maps, test scripts or meeting minutes.
• Experience with a work management platform such as Monday.com, Smartsheet or Jira.
• Exposure to public-sector, utility or government IT environments.
• Entry-level business analysis or project certification (IIBA ECBA, PMI CAPM) or active progress toward one.

Work Environment:

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions are those of an office setting.

Lifting Requirements:

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.