Duty Manager

Lead exceptional guest experiences in one of Melbourne's most unique hotel destinations
Set within the iconic Pentridge precinct, Adina Hotel Pentridge Melbourne blends rich heritage with contemporary hospitality. Located in Melbourne's north, the hotel offers a distinctive guest experience within one of Australia's most historically significant sites, featuring thoughtfully designed accommodation, modern facilities and easy access to dining, entertainment and retail offerings.
We are seeking an experienced and motivated Duty Manager to join our leadership team. This is a hands-on role for a hospitality professional who thrives on creating memorable guest experiences, leading teams and ensuring smooth day-to-day hotel operations.
About the Role
As Duty Manager, you'll be a key leader within the hotel, providing operational support across all departments while ensuring guests receive exceptional service throughout their stay. You'll lead by example, inspire your team and act as a key escalation point for guest and operational matters.
Key Responsibilities

Oversee daily hotel operations and maintain exceptional guest service standards
Lead, coach and support front office and operational team members
Manage guest enquiries, feedback and service recovery situations professionally
Ensure efficient hotel operations during shifts, including evenings and weekends
Monitor hotel presentation, safety and compliance standards
Support occupancy management, arrivals, departures and revenue opportunities
Coordinate effectively with housekeeping, food & beverage and maintenance teams
Assist with training, onboarding and development of team members
Foster a positive and collaborative team culture

About You
You'll bring:

Previous experience in a Duty Manager, Front Office Supervisor or similar hotel leadership role
Strong leadership and team development skills
Exceptional guest service and communication abilities
A proactive approach to problem-solving and decision-making
Excellent organisational and time management skills
Availability to work a flexible roster, including weekends and public holidays
A passion for hospitality and delivering memorable guest experiences

Desirable

Experience with hotel property management systems
First Aid qualification
Previous experience within a hotel environment

Why Join Us?

Work within one of Melbourne's most distinctive and historically significant hotel destinations
Be part of a supportive team focused on delivering exceptional guest experiences
Develop your leadership capabilities within a growing hospitality environment
Opportunity to make a genuine impact on hotel operations and team success
Convenient location with access to dining, retail and entertainment precincts

Apply Now
If you're a passionate hospitality leader looking for your next challenge, we'd love to hear from you. Join Adina Hotel Pentridge Melbourne and help create memorable experiences for every guest, every day.