Duty Manager - Event Cinemas Westgate

Duty Manager
Our Vision: Leaders in creating experiences that escape the ordinary.Our Purpose: is to make the day better for ourselves, each other, our group, customers and communities. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

Grow Revenue Above Market
Maximise Assets
Business Transformation

Our Values

Empowerment: We make it happen
Possibilities: We evolve and innovate
Community: We make the connection

Purpose:To oversee management of each shift and to manage the site in the absence of a Cinema Manager Assistant Manager or Operations Standards Manager being on shift.
Authority:May reprimand staff if required but must refer performance issues or misconduct requiring more serious disciplinary action to the Cinema Manager. May warn and evict theatre patrons if necessary.
Your team:This role reports to: Cinema Manager
What you need:Mandatory:

NCEA Level 1 Mathematics or equivalent
People management skills
Cash Handling
Good Communication
Leadership Skills
Customer focused
Ability to multi-task
Be responsible and dependable
Honest
Team Player

Preferred:

Work experience in a customer service orientated business
Liquor Licence
First Aid Certificate
Completed year 12

Key Relationships

Cinema Manager
Duty Managers’
Supervisors’
Other Cinema Sales Attendants’
Other Cinema teams
Customers and Clients

Key Performance Indicators

Key Tasks/Activities

Staff management

Staff are allocated areas of responsibility (such as POS or floor duties) at the commencement of each shift.
Employees who are late for work and who have not advised a reason for their lateness or absence are contacted to determine a reason for the lateness/absence.
Employee enquiries are responded to as necessary.
Conflicts between employees and patrons or between employees themselves are resolved as quickly as possible.
A high standard of service is provided to patrons at all times.

Staff training

All Supervisors are adequately trained and are provided with assistance to train Cinema Sales Attendants.

Financial

The safe and petty cash are counted at the commencement of each shift.
Cash floats are prepared and issued to Supervisors with keys, vouchers and phone cards at the start of each shift.
“Pay-ins” are counted when received, recorded and banked.
Monies balance accurately at the end of each shift, or there is an adequate explanation for a negative or positive variance.
Money is banked nightly and reported to the Banking Clerk at head office.
Monies balance accurately at the end of each week. Or there is an adequate explanation for a negative or positive variance.
At the end of each week, vouchers are counted, and petty cash and cheques recorded
Money from Time Out is accurately counted, bagged and banked each week.

Marketing / Public Relations

Proposals for marketing displays/events are completed and forwarded to Support Centre for approval and once approved are arranged within the marketing budget.
Requests for movie tickets for fundraisers are responded to promptly and appropriately.

Safety and health of patrons and staff

Employees are made aware of existing hazards at commencement of employment and of any new hazards as they occur.
There is full and conscientious participation in all evacuation drills.
Employees do nothing that will cause or result in injury to themselves or other persons.

Stock take

All stock is counted and recorded weekly and all variances are explained.
Data from packing slips is entered into the computer.

Security

Patrons who have misbehaved and who have not responded to warnings are either escorted directly from the premises or security is called to escort the patrons from the premises
The premises are secured at the end of each night’s screenings.

Technical

Ensure all sessions are screened in accordance with daily schedules.
When a technical breakdown occurs the fault is isolated and repaired as quickly as possible and required team members are notified. Technical assistance may be called as needed.
Ensure correct recording of materials when advertisements, trailers & feature films arrive.
Execute the TMS programming of all ads, trailers & features in accordance with required standards and schedules when required.