Duty Manager AQBH

Whitehorse City Council · Melbourne, VIC, Australia · Yesterday

Employment: Full time
Category: Management

Salary $67 - $70k per annum + 12% Super
Permanent Full Time
Based at Aqualink Box Hill

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of the evolving changes and needs of the community, the organisation is undertaking an exciting transformation journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

Excellent Customer Experience and Service Delivery
Great Organisational Culture
Innovation and Continuous Improvement
Good Governance and Integrity
Long Term Financial Sustainability

The role:

Ensure the smooth daily running of the Centre while on shift. Ensure effective opening, closing and security of the Centre in accordance with Centre policies. Ensure all employees are working in accordance with safe work practices, following Guidelines for Safe Pool Operation, guidelines for the operation of equipment and Council’s OHS policies and procedures. Provide a positive role model for staff. Provide equitable and sound supervision of staff, (including ensuring appropriate training, development and motivation) to ensure that team minimum standards are maintained at all times. Provide leadership and training to all staff and address any minor performance matters. Ensure the safety of patrons in the Centre, respond to first aid and emergency situations and provide guidance and support to Centre staff responding to first aid and emergency situations in accordance with Centre procedures. Ensure Centre cleanliness is maintained to a high standard and reporting is completed as required. Provide excellent customer service to all patrons in accordance with Centre policies, including the provision of accurate and courteous advice. Positively promote the Centre and its programs. Treat all patron information in accordance with the Privacy Act. Monitor and maintain water quality and ratios within the required regulations. Monitor pool plant operations, chemical dosing and filtration requirements and report and action appropriately. Monitor maintenance issues that arise and action and report as required. Monitor and report on stock and consumables. Oversee the accurate performance of cash-handling procedures in accordance with Centre procedures, including floats, end of shift, end of day, change and cash pick-ups. Undertake reception duties as required, including undertaking accurate cash handling duties in accordance with Centre cash handling procedures. Conduct membership sales as required. Maintain relevant records, databases and assist in the completion of reports for required areas. Provide feedback, input and operational knowledge into the development, review and improvement work practices, service levels, standards and Centre policies and procedures. Act as Chief Warden in emergency evacuations as required. Provide ongoing support to the Operations Co-ordinator and assist with any delegated tasks or responsibilities. Complete administrative tasks as required.

About you:

Thorough understanding of the processes and procedures used within a leisure facility. Excellent oral and written communication skills to enable positive interaction with and gain cooperation and assistance from patrons and other employees. Ability to provide direction, leadership and on the job training and assist other employees in their duties where required, including assisting in the development and monitoring of staff training and personal development through on-shift coaching and support. Understanding of pool plant operations. Ability to multitask and deal with competing demands and definitive timelines for task completion.

Download the Position Description:

Aqualink Duty Manager

City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.

Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

About Us:
The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals!

At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:

• A welcoming and supportive working environment
• Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.
• Extensive employee health and wellbeing programs including flexible working arrangements
• Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.
• Competitive terms and conditions of employment
• Ample onsite parking at most facilities with ready access to public transport

The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:

A welcoming and supportive working environment
Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.
Extensive employee health and wellbeing programs including flexible working arrangements
Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.
Competitive terms and conditions of employment
Ample onsite parking at most facilities with ready access to public transport

Further information is available from Peter Sleight on 9843 2905. Applications must address the key selection criteria contained in the position description by 25 October 2026.

Explore more jobs