DLP Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time DLP Manager in Ghaziabad we’re looking for?

Your future role

Take on a new challenge and apply your technical and leadership expertise in a new cutting-edge field. You’ll work alongside proactive and collaborative teammates.

You'll play a key role in ensuring the successful execution of all activities during the Defect Liability Period (DLP) at the customer site. Day-to-day, you’ll work closely with teams across the business (such as project management, engineering, and customer relations), oversee the delivery of contractual obligations, and much more.

You’ll specifically take care of managing customer relations regarding all DLP-related activities, but also ensure compliance with defined Key Performance Indicators (KPIs).

We’ll look to you for:

• Acting as the first point of contact with the customer maintenance/operations representative during the DLP phase

• Ensuring all DLP obligations are met in line with the contract

• Coordinating training, materials, tools, and resources needed for DLP activities

• Managing field modification implementation and ensuring compliance with DfQ cycle requirements

• Conducting reliability management and growth activities

• Overseeing defective material identification, repair loops, and warranty spares availability

• Developing and executing the Project PI Management Plan

• Overseeing warranty phase activities, including reliability growth reporting, Return of Experience (REX), and customer meetings

• Ensuring proper allocation of costs related to DLP activities

• Collaborating with suppliers to establish and execute the DLP strategy and mobilization plan

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• B.Tech in Electronics, Electronics & Communication, or Electrical Engineering

• Experience or understanding of customer relations management

• Knowledge of defect liability processes and reliability management

• Familiarity with project management principles and DfQ cycle requirements

• A certification in project management (e.g., PMP, PRINCE2) is an advantage

• Strong leadership and customer management skills

• Excellent organizational and problem-solving abilities

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our inclusive and flexible working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards senior leadership roles or other opportunities within Alstom

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.