Dispatcher

Job Description: Main Tasks: • Focal person to manage operations task management system (FSI or similar); • Work proficiently in Tadweer Bolisaty system in order to extract required data for analysis and feedback. • Work proficiently with FSI or any task management system in order to extract required data for analysis and feedback. • Responsible for uploading and maintaining the contracts in the FSI. • Schedule and execute the collections and the services as per agreed timelines • Fleet, fuel and route management. • Monitoring the vehicles locations and operating IVMS. • Evaluating the down time of the vehicles & utilizations • Evaluating utilization of drivers. • Evaluating the fuel consumptions of the vehicles. • Tracking any abnormalities and troubleshooting accordingly. • Optimize the collection services using the analytical tools and skills. • Receive customers’ complaints from the customer service department and handle them as per VESE Customer Management Procedure. • Work and communicate closely with the Workshop to understand progress of repairs and share the priorities of operations. • Responsible for his/her scope of work data Analysis and KPIs development. Ensure all vehicles have: • Daily inspections carried out by drivers. • Monthly inspection carried out in addition to inspections by workshop. • All damage / safety issues reported to the Workshop & QHSE as soon as possible. • Investigate any damage caused by drivers, including wearing parts (such as gearboxes and clutches caused by poor driving). • Communicate with fellow operations teams to understand the required collections and mobilisations. • Update the log sheets, registers and portals as necessary and without delays. • Schedule jobs requested by customers using Bolisaty. Keep bolisaty upto date and organized. • Follow company procedures in accidents/incidents and vehicle damage etc. • Understand his/her role in the event of an emergency and participate in emergency drills and exercises. • Manage schedules of drivers to ensure customer satisfaction, acceptable service levels (24 hours for on call service). • Ensure quality control in coordination with the Quality department on the services rendered by Veolia. • Ensure vehicles are available for PPM as per workshop schedule with 95% PPM achieved on time. • Daily communication with colleagues in the commercial and operations teams. • Minimize subcontractors to remain with the Budget. • Plan one off jobs on allocated customer sites, in other words, site visit, mobilizing and demobilizing and keep record to assist invoicing. • Plan mobilisations, including labor and drivers, ordering containers and equipment. • Regularly review team size to ensure the number of employees matches contracts’ requirements and workload. • Support HR in hiring new employees for his/her team by interviewing and assessing candidates. • Plan subordinates' work schedule and leave/off days to agreed levels to ensure continuity of business, ensure employees take leave in line with UAE labor law and return from leave on time. • Undertake inspections of subordinates. Follow up on the preventive and / or corrective actions identified during the inspections and monitor the timely closing of the actions. • Diligently perform any other reasonable work or related tasks at the request of his/her manager.

Skill Requirements: • Good knowledge of waste management practices and hazards. • Valid UAE light vehicle driving license is a must. • General knowledge of Environmental hazards and HSE principles. • Knowledge of fleet management. • Proficient in Bolisaty system. • Proficient in FSI or any task management system. • Ability to adapt to changes in the work environment. • Maximum flexibility due to the nature of work. • Ability to work effectively in a multicultural team environment. • Excellent interpersonal and conflict handling skills. • Good command of written and spoken English and Hindi/ Urdu is a must. • Good command of Arabic is an advantage. • Able to transfer knowledge to colleagues, interns and students. • Ensure proper record keeping. • Communicate accurately, correctly, timely, effectively and in an appropriate manner using email, documentation and verbally • Excellent Proficiency in Google workplace specially (sheets, docs and slides). • Good Proficiency in data analytical tools i.e. looker studio, power BI. Qualification: • Hold a relevant educational qualification from a well recognized and reputable academic institution fit for the required job function. • At least 5-6 years of proven industrial and preferably in the waste management, oil, gas or related sectors in a well reputed organization with at least 3 years in supervisory level. • Strong operations liaison for the past 3-4 years.