Dispatcher/Planner (1st Shift)

**1st Shift: 5:00AM - 1:30PM**

Position Summary: The Dispatcher/Planner coordinates the daily scheduling, routing, and dispatching of drivers and freight to ensure safe, timely, and cost-effective delivery of goods. Serving as the primary point of communication between drivers, customers, and operations staff, the Dispatcher/Planner monitors loads in transit, resolves delays in real time, and ensures compliance with company policies and applicable California and federal transportation regulations. The role is essential to maintaining efficient fleet operations and a high level of customer service.

Key Duties and Responsibilities:

• Schedule, route, and dispatch drivers and vehicles to meet delivery deadlines and maximize operational efficiency.
• Monitor driver locations, loads, and delivery status using dispatch and GPS/telematics software.
• Serve as the primary communication link between drivers, customers, warehouse staff, and management, relaying instructions and resolving issues promptly.
• Respond to delays, breakdowns, traffic, and weather disruptions by rerouting and reassigning loads as needed.
• Ensure compliance with DOT, FMCSA, and California transportation regulations, including hours-of-service and meal and rest break requirements.
• Maintain accurate records of dispatch activity, deliveries, driver hours, and load documentation.
• Coordinate with the maintenance team to schedule vehicle servicing and address mechanical issues.
• Track and document freight discrepancies, damages, and customer concerns, escalating as appropriate.