Dispatcher

What You’ll Do:

Dispatch and coordinate client service work requests to repair and maintain fire protection components to include extinguisher, suppression, and sprinkler systems for our district office.
Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction.
Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.
Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
Track customer paperwork and submit timely and accurately.
Work cross functionally with other teams and departments.
Answering phone calls and email messages and providing support to our customer base.

Qualifications and Requirement:

Strong background in customer and interpersonal communication skills.
Proficiency of MS Office: Outlook, Excel, Teams.
Customer Service/Dispatch - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others, at all times.
Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.
Detailed oriented and demonstrate a high degree of accuracy when performing data entry and confidence working in a fast-paced environment.

Ability to analyze and revise operating practices to improve efficiency.

Ideal Candidate Will have:

Strong verbal and written communication skills (Strong Phone Skills)
Professional
Sense of urgency
Detail oriented
Production/Task focused
Ability to multitask
Time management skills
Problem solving skills
Team player