Dispatcher - Eligibility List

Vacancy Type:

Full-time Temporary

Hourly Range:

$36.69 - $38.01/hour

Work Details (Days/Hours):

Rotating 12-hour shifts: Day, Afternoon, Evening and Nights; Including evenings and weekends; 42 hours per week.

Hybrid Eligible

No

Affiliation:

OPSEU Local 529

Division and Department

Community Safety Unit

Location:

90 Wildcat Road

Number of Vacancies:

Various

Existing/New Job:

Existing

Grade:

SEC1

Vacancy Status

Existing

Candidate List or Eligibility List:

Eligibility List

What we offer
In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
Three (3) weeks paid annual vacation days, increasing with years of service;
Four (4) paid personal days;
Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
Health and dental benefits;
Employee and family assistance program;
Maternity and parental leave top up (93% of base salary);
Training and development programs including tuition reimbursement of $1500 per calendar year.
Fitness membership discount;

Make a difference

Please Note: An Eligibility List will be created from this competition and will be in effect for up to one (1) year for any future Temporary and Permanent Dispatcher positions that may become available.
To learn more about the Community Safety Unit Recruitment, please visit our Community Safety Unit Career Page
Are you looking for a career that can make a difference in lives of residents of Toronto? If so, we are searching for dedicated and passionate individuals to join Toronto Community Housing's Community Safety Unit. This integral unit provides a full range of special constable services in a social setting that supports a community development approach to safety.
As a critical member of our emergency communications team, you’ll utilize your expertise and knowledge in this field to contribute to the ongoing efforts of Toronto Community Housing to improve the neighborhoods and lives of residents of Toronto.
We are looking for individuals who can work in a fast paced environment, utilizing their crisis intervention and multi-tasking sills, to assess and respond to telephone calls from the public. You will also dispatch and monitor a team of Special Constables throughout the City of Toronto.
What you’ll do

Receive calls from the public, tenants, and stakeholders and determine the appropriate response or referral
Provide exceptional customer service to all callers
Apply dispatch skills and techniques in a high stress environment, dealing with a variety of call types and emergency situations
Initiate Police, Fire and Ambulance response when appropriate
Dispatch Special Constables, Community Patrol Officers, Parking Enforcement Officers, and contract Security to TCH sites requiring service
Enter available officers into the system and monitor their whereabouts while on duty in the field to ensure effective communication is maintained at all times
Record, document and maintain sensitive and confidential information within a law enforcement records management systems
Promote customer service in the dispatch center by responding to calls using telephone and two way radio systems;
Conduct Canadian Police Information Centre (CPIC) checks for persons and/or vehicles under investigation;
Other related duties as assigned;

What you’ll need

Ontario Secondary School Diploma (OSSD) or academic equivalent (minimum)
Must be willing and able to work varying shifts (including days, afternoons, evenings and nights) 7 days a week including statutory holidays
Post-Secondary education in Law, Public Safety or Emergency Communications is an asset
Strong understanding of customer service principles
APCO Certificate considered an asset
Proven track record delivering a positive customer service experience to all callers
Working knowledge of Niche RMS considered an asset
Working knowledge of Hexagon CAD considered an asset
Ability to input and manipulate data using word processing and spreadsheet software (i.e. Excel and Word) to update and maintain security and dispatch records
Accurate and efficient keyboarding skills
Experience dealing directly with stakeholders where timeliness of decisions are critical (I.e. In Police, emergency services, logistics field, etc.) is considered an asset
Ability to utilize crisis intervention skills to obtain information in emergencies and to dispatch security personnel
Demonstrated knowledge of how to operate a telephone switchboard, a two-way radio and communication systems
Familiarity with or the ability to learn specific radio call signs and phonic alphabet
Excellent verbal communication and interpersonal skills to liaise with tenants, police, fire, ambulance, and co-workers
Demonstrated judgment to assess situations and respond appropriately
Ability to establish priority of responses in a high-volume and time-sensitive environment
Good listening skills and a commitment to providing excellent customer service
Ability and sensitivity in providing respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability)
Ability to report detailed information accurately and deal with confidential information
Good time management skills
Ability to work within a team environment
Ability to work varying shifts and flexibility to be re-assigned as necessary
Familiarity and the ability to learn the Criminal Code of Canada, Trespass to Property Act, Liquor License Act, Mental Health Act and the Residential Tenancies Act is an asset
Possess and maintain full security and police clearance including fingerprinting and personal background checks throughout employment (Further police clearance and Level 4 background checks during the duration of the eligibility list may be required for further consideration).

What’s next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

PLEASE NOTE - A police background check will be required (which includes a fingerprinting check).

INDS