Dispatcher - Cleveland

Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a Difference in Your Community! We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. Make a difference with us!

As a Dispatcher, you play a crucial role in ensuring effective communication and coordination within the emergency medical services team. Your responsibilities include coordinating communication between field staff and facilities to ensure timely and accurate responses to service requests for ambulance transports.

Essential Duties and Responsibilities:

• Ensuring that all transport requests are picked up in a timely manner (using either phone or computer)
• Ensuring all crews are accounted for at all times
• Ensuring that callers are notified of any delays in transports.
• Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriately
• Efficiently dispatching of transport requests and relaying appropriate information to field crews
• Knowledge of geography of service area
• Operates computers, software, and multi-line phone system.
• Ensures the provision of optimal transportation services to patients and referring agencies.
• Flexible as to work schedule and able to work varying shifts, including Saturdays, Sundays, and holidays.

Physical Demands:

• Must be ale to sit for long periods of time
• Must be able to hear well
• Must be able to speak, write, and understand English fluently

Qualifications:

• Minimum of a high school diploma or equivalent.
• Prior Dispatch or medical experience preferred.
• Knowledge of medical terminology.
• Proficiency in spelling and writing English.
• Strong communication skills and ability to work in a team environment.
• Ability to deal with high stress situations.
• Customer service experience
• Working knowledge and proficiency of electronic communication.
• Able to quickly manage and transition between various tasks while maintaining attention to detail.
• Self-confidence, emotional stability, good judgment, and tolerance for high stress
• Possess good verbal communication skills
• Ability to handle adverse situations effectively

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. At any time with or without notice, duties, responsibilities and activities may evolve.

What We Offer:

We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked.

• Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending account
• Retirement Plans: 401K and Roth 401K, with a company match
• Paid Time Off
• Employer Paid: Basic Life Insurance and Long-Term Disability
• Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance
• Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education

Who We Are :

For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients.

MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365.

If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!

Statement of Equal Opportunity Employment :

It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.

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