Director, Strategic Customer Onboarding at McKesson – USA | Jobyssey

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Company Profile

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.

United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more info, visit .

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Position Summary

McKesson is seeking a Director, Strategic Customer Onboarding. Leads a team responsible for implementing new business where the work requires a high degree of oversight, project management, cross-functional coordination, and/or support for exceptionally complex implementations. This role leads both a people manager and individual contributors in Project Manager roles, helping the team deliver clear plans, strong execution, timely escalation, and a consistent customer implementation experience.

Accountabilities

Building, maintaining, and improving implementation project plans and managing execution for each supported segment.
Leading a team structure that includes a manager and individual contributors in Project Manager roles, with clear expectations, coaching, and accountability for delivery.
Building and maintaining stakeholder relationships to understand needs and tailor processes to meet and exceed those needs.
Maintaining alignment with peers within Customer Implementation and SO&G to define and maintain rules and scope of engagement between implementation teams.
Facilitating team accountability to deliverables and service levels through regular and ad hoc analysis and reporting.
Building short-term and long-term strategies for the team, communicating the strategy clearly, and incorporating it into team goals and deliverables.

Key Responsibilities

Leads the Strategic Onboarding team, including a manager and Project Manager individual contributors, by championing projects, providing oversight and driving escalations as needed to support project success.
Develops team members and leaders to grow skillsets, expand capabilities, and maximize performance and potential.
Provides a single point of escalation for implementation efforts within scope.
Provides management oversight to projects from original concept through final implementation. Interfaces with all areas affected by the project, which may include customers, Sales, DC Operations, Master Data, and other departments such as Marketing, IT, and other business partners.
Maintains executive and stakeholder visibility to projects within scope to drive alignment, transparency, and oversight.
Ensures the team uses consistent project management practices, tools, and reporting routines to support predictable delivery and clear ownership.

Education & Minimum Requirements

4-year degree or equivalent experience; advanced degree preferred.
Typically requires 12+ years of professional experience and 4+ years of management experience.

Critical Skills

12+ years of professional experience, preferably working with operational execution and/or project or program management, and 4+ years of direct management experience, including experience leading managers and/or multi-layered teams.
Experience leading and developing high-performing teams, including managers and individual contributors.
Strong attention to quality, detail, and confidentiality.
Effective communication skills, including the ability to interpret needs across clients and stakeholders with different levels of knowledge, expectations, and roles.
Excellent visual and written communication skills that support effective meetings, project documents, and customer-facing materials.
Strong organizational, time-management and follow-up skills.
Professional demeanor and strong relationship-building skills; dedicated to quality and self-improvement.
Collaborative, customer-focused and able to create visible value.
Fast learner with an innovative and positive approach.

Additional Knowledge & Skills

Experience with Smartsheet, Salesforce, SAP
Data reporting and visualization systems experience; Tableau experience is a plus.
Ability to coordinate multiple activities simultaneously and keep teams focused on priorities.
Ability to manage effective meetings by keeping discussions on track, focused and inclusive of active participation.
Ability to communicate with external customers confidently and professionally.
Ability to demonstrate initiative, be proactive and work with limited supervision in a high-stress, fast-paced, quality-focused environment.
Establishes procedures and processes that support process improvement for customer transitions and implementation work.

Work Environment

Able to travel domestically 10% of the time.
This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.

McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$126,400 - $210,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

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