Director, Software Engineering

The Virtual Expert Platform (VEP) is the AI engine that makes Intuit's assisted services vision real. VEP connects 100M+ customers to 15,000+ tax and bookkeeping professionals in real time — intelligently matching by expertise, availability, and performance across 650M customer conversations annually. VEP directly enables ~$3B in expert services revenue and is accountable for a $250M reduction in CS operations cost in FY26. VEP is at an inflection point — transforming from a platform that supports expert interactions to one that orchestrates AI-native, agentic customer and expert experiences at scale. This Director of Engineering leads foundational capabilities that together power Intuit's assisted services business.

Responsibilities

The Director will own:

Platform Transformation

• Accountable for transforming foundational platform capabilities to be AI/Agentic ready
• Drive maturity, operational and engineering excellence across capabilities spaces
• Accelerate assisted services growth through optimal service margins to cost effectively scale

Org Leadership

• Lead a team of ~90 engineers
• Craft a vision for the optimal team structure — hire, mentor, and foster career advancement to build a high-performance culture

Strategic Partnerships

• Key strategic partnership responsibility with ICS, Business Segments, VEP PM and XD, and India leadership
• Deliver strategic outcomes through the VEP platform across business and technology stakeholders

VEP IDC Site Leadership

• Responsible for the VEP India community of
• Drive employee engagement, talent hiring, development, and growth at India for VEP

Qualifications

Experience:

• Has built and led consumer-facing platforms at scale — serving millions of customers, not enterprise clients or internal tooling
• Has shipped AI and ML in a live, customer-facing product in production — not a lab or a roadmap
• Has led a 50+ FTE engineering organisation through a platform transformation, with multiple layers of management
• Has experience in customer-expert, customer-agent, or intelligent routing and matching platforms — the closer to this the better
• Has been a senior India engineering leader in a non-India HQ organisation— with building influence across time zone gap
• 18+ years in the software industry with 7+ years in an executive engineering leadership role

Technical Depth:

• Deep understanding of modern platform architecture, SaaS/PaaS, distributed systems- trade-offs between scalability, speed, cost
• AI-native, not AI-enabled — has defined and led an AI-first strategy at scale. Production examples required
• Technically hands-on and credible with senior engineers — earns the room on substance, not seniority
• Experience with agentic AI, LLMs, and real-time orchestration systems in a consumer-facing environment
• Strong understanding of mobile, web, and desktop ecosystems and the engineering challenges of multi-modal platforms

Leadership & Influence

• Exceptional ability to influence senior leaders across functions and make swift, informed decisions on short and long-term goals
• Has driven outcomes where another function had equal or greater authority — without a direct mandate
• Sets their own agenda and builds India-to-global visibility without waiting to be invited
• Proven track record of developing tech strategies that drive significant growth and leverage AI to transform customer experiences
• Creates structure and relationships independently — does not need a local peer network or a nearby manager to act
• Takes end-to-end ownership even without controlling every lever

Education

• Bachelor's degree in Computer Science or a related field (required)
• Master's degree in Computer Science or a related field (preferred)

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.