Director, Site Reliability Engineering
Thomson Reuters · United States of America, Frisco, Texas ·
- Work mode
- Hybrid
- Category
- SRE
- Experience
- 10+ years
Thomson Reuters · United States of America, Frisco, Texas ·
Are you passionate about leading global engineering teams that keep mission-critical enterprise products reliable, scalable, and resilient? Join Thomson Reuters as Director, Site Reliability Engineering (SRE) within Service Management in our CIO organization, supporting the Corporate Tax and Trade product portfolio.
As Director of Site Reliability Engineering, you will lead a global organization responsible for the reliability, scalability, and operational excellence of critical applications and services. Sitting within Service Management, this role will help strengthen how Thomson Reuters prevents, detects, responds to, and learns from service-impacting events. You will partner with senior technology, product, and business leaders to advance SRE practices, AI-driven operations, automation, observability, incident management, and resilience engineering—helping deliver trusted, high-performing solutions for customers and colleagues around the world.
In this opportunity as Director, Site Reliability Engineering (SRE), you will:
Lead 24x7 reliability, scalability, and operational excellence for a global portfolio of mission-critical applications and services within Service Management in the CIO organization.
Serve as the executive escalation point during major incidents, ensuring rapid coordination, timely resolution, and clear communication with senior technology, product, and business stakeholders.
Partner with product engineering teams to embed reliability into product design, development, and release processes, ensuring operational readiness for new products and features.
Define, implement, and continuously improve best-in-class observability, incident management, disaster recovery, and resilience engineering practices.
Champion automation and AI-driven operations to improve operational efficiency, reduce service disruption, and improve mean time to mitigation and resolution.
Shape and evolve the SRE strategy, operating model, and engineering behaviors across the Corporate Tax and Trade product portfolio, aligned to broader Service Management practices.
Lead, mentor, and develop a global team of SRE managers and engineers, fostering a culture of innovation, accountability, inclusion, continuous improvement, and service excellence.
You're a fit for the role of Director, Site Reliability Engineering (SRE) if your background includes:
10+ years of experience in site reliability engineering, software engineering, infrastructure, platform engineering, enterprise technology, service management, or a related technology leadership role.
Proven experience leading global teams that support large-scale distributed systems, cloud-native architectures, and mission-critical enterprise applications.
Strong expertise in reliability engineering practices, observability tools, automation frameworks, incident management, disaster recovery, and operational readiness.
Experience operating within or closely partnering with Service Management functions, including incident, problem, change, availability, and continuity management.
Experience influencing product and technology roadmaps to prioritize reliability, scalability, performance, resilience, and service quality improvements.
Demonstrated ability to lead transformation within a complex enterprise technology environment, including the adoption of automation, AI operations, and modern SRE practices.
Strong people leadership skills, including talent development, succession planning, performance management, and resource allocation across regions and technology domains.
Strong financial acumen, including experience managing large budgets and aligning investment decisions to business priorities.
Exceptional communication and stakeholder management skills, with the ability to influence senior leaders, engineering teams, and business partners at all levels.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [email protected]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
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