Director, Sales Engineering
Lumos · Dallas, TX, US ·
- Seniority
- C level
- Employment
- Full time
- Category
- Sales
- Experience
- 3+ years
Lumos · Dallas, TX, US ·
Location: Dallas-Ft Worth, TXReports to: Regional Vice President of Sales EngineeringTravel: Regular business travel required
About the Role
The Director of Sales Engineering leads a geographically distributed team of Sales Engineers supporting enterprise and government customers. This role partners closely with Sales and cross‑functional teams to drive revenue growth, deliver technically sound solutions, and ensure a strong customer experience from pre‑sale through activation.
This leader is both strategic and hands‑on—providing direction, coaching, and oversight while enabling the sales organization with deep technical expertise, strong process discipline, and effective collaboration across the business.
What You’ll Do
Lead, coach, and develop a team of Sales Engineers providing pre‑sales technical support
Partner closely with regional Sales leadership to align technical strategy with revenue goals
Serve as a key liaison between Sales, Operations, Project Management, and Product teams to support successful customer deployments
Oversee solution design for complex opportunities, RFP responses, and out‑of‑scope requests
Ensure consistent, accurate, and ethical communication of product capabilities and solutions
Drive standardized processes, tools, and best practices across all markets
Support customer escalations and help ensure a positive overall customer experience
Provide ongoing training to the sales organization on products, technology, and industry trends
Prepare and review KPIs, forecasts, and performance metrics
Recruit, hire, onboard, and develop Sales Engineering talent
Partner with Product Development on new service launches and enhancements
What You Bring
Education:
Bachelor’s degree in Business, Information Technology, Telecommunications, Engineering, or equivalent experience
Telecommunications certifications preferred (e.g., CCNA, CCNP, MEF)
Experience:
8+ years in telecom pre‑sales technical roles or
3+ years in Sales Engineering leadership
Strong knowledge of fiber networks, metro Ethernet, transport delivery, IP services, SD‑WAN, voice solutions, and cloud environments
Solid understanding of the OSI model, network design, and telecom installation workflows
Experience with financial modeling, ROI calculations, pricing, and profitability analysis
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio) and mapping/GIS tools
Skills & Competencies:
Proven people leader with experience managing geographically dispersed teams
Strong communicator with the ability to translate technical concepts to non‑technical audiences
Highly organized, analytical, and comfortable managing multiple priorities
Collaborative, adaptable, and solutions‑oriented
Demonstrates integrity, accountability, and a customer‑first mindset
About Segra:
Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.
At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
Medical, dental, vision insuranceLife insurance401(k) matchFlexible Spending/Health Savings AccountsTuition and gym reimbursementsVacation/PTO, paid holidays, floating holidaysVolunteer days, parental leaveLegal, accidental, hospital indemnity, identify theft, pet insurance
Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Salary Range: $129,000 - $150,000 + Commission
Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.