Director of Security

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

We invite you to start your career at the Four Seasons Private Residences at 706 Mission Street. Four Seasons is powered by the people, and we are looking for your passion to curate a luxury lifestyle for our residents. Our guiding principle on how we treat each other is the Golden Rule. We are searching for individuals with the right skills, the right attitude, a passion to provide intuitive service, and those who thrive in a team player environment.

We offer excellent benefits including:

· Position annual salary range is between $100-110k

· Medical, dental, & vision

· 401K Retirement plan with matching

· New Parental Leave

· Paid holidays, vacation, and sick pay

· Lunch Stipend

· Complimentary accommodations at Four Seasons Hotels & Resorts worldwide

Situated directly across from Yerba Buena Arts Center and Gardens and the SF MOMA, we are the newest and most exclusive private residences in San Francisco. We offer a Club Level which combines meticulously crafted, art filled amenity spaces with curated programs-exclusively offered to residents and their guests. This space encompasses a bar lounge, a private dining room, outdoor entertainment terrace overlooking Jessie Square, a library, a game room, a golf simulator, and a fitness studio. As the world’s premier luxury hospitality brand, Four Seasons is known for offering experiences of exceptional quality and creating enduring value-supported with a deeply instilled ethic of personal service.

The Role - Overview
The Director of Security is responsible for the implementation and management of the Residential Security operations, Health & Safety programs, Fire & Life Safety programs, as well as the training of the inhouse and third party security teams. Must be “hands on” and provide the leadership and direction required to motivate the team and ensure the smooth and efficient operation of the Private Residences. The Director of Security acts as the Manager on Duty in the building and forms part of the Emergency Response team. The Director of Security is required to assist in the supervision of the overnight team in all their duties and act as a leader of service delivery.

Essential Functions
This list is not all –inclusive and should only be used as an overview of all actual responsibility.

• Implement and maintain a Health and Safety Management system including maintaining safety statements, risk assessments and appropriate training.
• Schedule, discipline, and direct security personnel in all aspects of security policies and procedures and the Four Seasons behaviors.
• Take an active role in the development and implementation of the property's fire and emergency plan, Fire and Emergency Response preparedness plan and all related training including conducting regular fire drills.
• Conduct monthly, annually, and yearly drills as it relates to 706 Mission Emergency Codes to ensure the preparedness of all staff.
• Set-up documentation process for all incidents occurring in the Residences in connection with crime, subversions, potential liabilities, and insurance requirements; and in documenting such activities remain objective and write comprehensive reports. Advise and recommend a wide variety of control measures appropriate to the incident or event. Directs and/or assists in internal and external investigations.
• Guide employees in the handling of unusual resident or employee issues, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or homeowner accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance, and natural disasters.
• Control and maintain the order of systems, including but not limited to the CCTV, access control system, alarm system and fire protection system and establish escalation plan for systems faults and issues in a timely manner.
• Ability to respond properly to all types of emergencies or safety situations.
• Ability to manage and supervise the day-to-day security employees of the property and to ensure the safety and security of all residents, employees, personnel, and the property.
• Direct security employees in identifying, implementing, and maintaining security processes, practices, and policies throughout the Residences to reduce risks, respond to incidents, and limit exposure and liability in all areas of financial, physical, personal, and reputation risk.
• Create and implement all policies and procedures regarding security and safety.
• Recommend preventive safety and security measures, prevent situations that could jeopardize the reputation of the Residences, investigate crimes committed against the property, homeowners, and employees.
• Conduct key audit and control tasks to ensure as entrusted by the Facilities Manager to ensure compliance with local legislation.
• Coordinate with the Facilities Manager to train the overnight security team on Building/Engineering emergency procedures (i.e. water shut down, earthquake check lists, etc.) in the absence of the Engineering team.
• Develop profit improvement ideas, policies and procedures and implement them with approval of the Director of Residences.
• Great attention to detail along with a continuous innovation of daily work, identifying improved processes and opportunities within the business for improvement.
• Coordinate, observe and prepare all operating equipment and supply inventories in accordance with corporate policies.
• Ensure labor model is efficient and appropriate for residence occupancy throughout the year.
• Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve resident complaints; assist residents in all inquiries in connection with the property services, in-house events, directions, local attractions, safety concerns, etc.
• Proactively suggest ways to reduce costs and look to implement such savings on an on-going basis.
• Continuously strive for improvement of process and efficiency.
• Promote and monitor the confidential treatment of all relevant data.
• Remain informed of current and local laws and regulations as they relate to the property, particularly in areas of residents, visitors and employee rights and Health & Safety developments & legislation.
• Organize services and resources to meet goals, policies, and procedures with an emphasis on effective and courteous service to residents, visitors, and employees of the property. Maintain the inventory of emergency supplies.
• Understand state-of-the-art technology solutions and innovative security management techniques to safeguard the organization’s assets.
• Establishes appropriate standards and associated risk controls.
• Approve and file company COI’s for all third party contractors that enter and work in the building.
• Ability to work all shifts.
• Review and update Health & Safety Policies and procedures in conjunction with the Facilities Manager and the Director of Residences. (This includes visitor & contractors, guests & employees).
• Review and update the Fire management in conjunction with the Director of Residences (this includes Fire risk assessments).
• Understand, communicate, and review the Health and Safety management system with employees.
• Conduct and review hazard identification and risk assessments throughout the property.
• Teach managers and provide support on ‘how to complete Risk Assessments’ within their departments.
• Liaison with off-site third-party IT company to be able to support and assist with basic IT functions onsite.
• Assist with any other reasonable requests to the benefit of the team, employees and/or residents.

People Functions

• Planning, organizing, leading, controlling of different projects and safety related matters.
• Establishing a rapport with all residents, various vendors, and fellow colleagues in other hotels & residences.
• Have a global working perspective and excellent communication skills, both written and verbal.
• Assist in establishing policies, rules, internal controls, and safeguards.
• Participate in and develop employee training programs to minimise staff turnover and maintain high moral.
• Network within the community to ensure that neighbours feel respected, and third parties view the residences in a positive light.
• Any interactions with third parties must always be professional and in a way of the highest ethical and moral code.

Competencies

• Proven leadership skills in a residences / hospitality environment.
• Strong interpersonal and relationship building skills to work with cross-functional teams, negotiate for resources and influence stakeholders and to gain acceptance of and commitment to plans, ideas, and initiatives as appropriate.
• Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings.
• Strategic, analytical and have solid business acumen.
• Promote a continuous learning environment that creates an atmosphere for professional development opportunities.
• Previous experience in lifesaving and or property protection.
• Experienced in CPR, first aid, fire prevention/fighting and crowd control.
• Ability to communicate security-related concepts to a broad range of technical and non-technical staff.
• Apply an ethical and moral approach to influence the outcome of situations.
• Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
• Continuously seek to improve / develop the performance of others and continuously strive to improve his / her own performance.
• Excellent computer skills.

Education

• 4-year degree preferred or equivalent experience 5+ years within the security management related to building management and/or Hotel/Resort management.

Key Relationships

• Director of Residences
• Regional Director of Security
• Residents
• Homeowners Association Board of Directors
• Third Party Professionals
• Fellow colleagues

What to Expect:

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• 401(k) Retirement Plan
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Be yourself and become a member of a work family that cares about you and invests in your development
• Master your craft here and abroad! Seasonal “Task Force” opportunities are available
• Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates
• … and so much more!

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People and Culture Department at [email protected].

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website: EEOC is The Law.

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf