Director of Safety & Security

We are seeking an experienced Resort Director of Safety & Security to lead all safety, security, and emergency response operations at the property. This is a highly visible, hands-on leadership role for someone who understands that effective resort security is about more than enforcement—it’s about creating a safe environment while delivering exceptional hospitality.

Reporting directly to the General Manager, you’ll lead the resort’s security team, strengthen safety practices, oversee emergency preparedness, and serve as a trusted partner to resort and corporate leadership.

What You'll Do:

• Lead day-to-day safety and security operations, including patrols, access control, surveillance, incident response, and emergency procedures.
• Build and lead a professional, visible, and guest-focused security team.
• Recruit, train, coach, and develop security personnel with a focus on service, de-escalation, emergency response, and operational excellence.
• Oversee CCTV, access control, alarms, key control, and other security systems and programs.
• Lead the response to guest and associate incidents, emergencies, disturbances, injuries, theft, property damage, and other safety concerns.
• Ensure incidents are thoroughly investigated, documented, reported, and escalated appropriately.
• Develop and maintain security post orders, patrol standards, emergency procedures, and escalation protocols.
• Conduct emergency drills, training exercises, safety inspections, and competency assessments.
• Oversee resort vehicle and golf cart safety programs, including associate training, inspections, and compliance.
• Monitor traffic flow, parking, access points, and other areas impacting resort safety and security.
• Track incident trends, response times, security effectiveness, and other key performance indicators to identify opportunities for improvement.
• Serve as a key member of the resort’s emergency response team and primary Safety & Security liaison to the General Manager during crisis situations.
• Partner with Corporate Safety & Security, Risk Management, Legal, law enforcement, and emergency responders as needed.
• Champion a service-first, safety-always culture throughout the resort.