Director of Residences

The Residences at Mandarin Oriental Downtown, Dubai are looking for a Director of Residences to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline. The Residences at Mandarin Oriental Downtown, Dubai will be in a prime downtown location with direct access to the city’s most famous attractions, including Burj Park, the Dubai Opera, and the Dubai Mall. The 224 Residences will be part of a 63-storey mixed-use development and be some of the most luxurious homes in the city.

About the job

Based at the Residences at Mandarin Oriental Downtown, the Director of Residences is responsible for for the overall leadership and management of all pre-opening and post-opening Residences operations, including the continual enhancement and improvement of the residential experience. Director of Residences reports to the General Manager.

As a Director of Residences, you will be responsible for the following duties:

• Lead the day-to-day operation of the Residences, ensuring full compliance with Mandarin Oriental brand standards, service requirements, management agreements, reporting obligations and audit criteria, while driving continuous quality improvement and minimising operational risk.
• Develop and oversee a consistently exceptional and personalised resident experience throughout the full residency lifecycle, from move-in to move-out, proactively managing feedback, complaints and satisfaction trends and continuously enhancing resident services and programmes.
• Coordinate closely with Hotel departments and relevant stakeholders to ensure seamless delivery of core and à la carte residential services, operational readiness of units and common areas, and effective allocation of resources and manpower in line with occupancy and business demand.
• Act as the key operational liaison between residents, the property owner, Hotel management and MOHG, maintaining effective and transparent communication and providing regular operational updates and reporting as required.
• Lead the financial and commercial management of the Residences, including annual budgeting, forecasting, payroll and operating cost control, service contracts, chargeable resident services, operational efficiencies and capital expenditure planning.
• Oversee the long-term care and preservation of the residential asset, working closely with Engineering, the property owner and relevant stakeholders on preventive maintenance, inspections, repairs, refurbishments and capital improvements, while developing and coaching the Residences team to ensure sustained operational excellence.

As a Director of Residences, we expect from you:

• Bachelor’s degree or equivalent; a qualification in Hospitality Management, Business Administration, Property Management or a related discipline is preferred.
• Minimum 5 years of relevant leadership experience within luxury residences or luxury hotel management, with demonstrated success and career progression; prior luxury residential or hotel pre-opening experience would be an advantage.
• Strong understanding of luxury residential operations, rental residential environments and resident experience, with sound commercial and financial acumen.
• Proven ability to manage complex stakeholder relationships and lead, engage and develop high-performing multicultural teams.
• Strong project management, problem-solving, decision-making and conflict-resolution capabilities, with excellent organisational and administrative skills.
• Excellent verbal, written and interpersonal communication skills; additional languages would be beneficial.
• Quality-driven, with a passion for excellence and a consistently resident-focused approach; approachable, open-minded and fair.
• Knowledge of the Dubai residential market and applicable regulatory environment would be an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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