Director of Operations - The Row at Assembly Row

The Row at Assembly Row, an Autograph Collection by Marriott Hotel is seeking a passionate and driven Director of Operations who thrives in a vibrant, fast-paced hotel environment and loves being at the heart of the action.

Located in the bustling Assembly Row district of Somerville, our hotel offers an energetic atmosphere surrounded by premier shopping, diverse dining options, scenic waterfront views, and easy access to the Orange Line. This role is perfect for a hands-on leader eager to make a meaningful impact while enjoying the dynamic vibe and amenities of this thriving community.

This is not a behind-the-desk role. Our leaders are visible, engaged, and hands-on, working alongside their teams to deliver exceptional guest experiences every single day. If you are someone who enjoys building strong teams, elevating service standards, and making an impact across every department of the hotel, we want to meet you.

Why This Role Matters

As Director of Operations, you will be a key leader responsible for ensuring seamless daily operations while inspiring teams to consistently deliver memorable guest experiences.

You will partner closely with the General Manager to help drive operational excellence across Front Office, Housekeeping, Accounting, Food & Beverage and Engineering, ensuring that every guest interaction reflects the Autograph brand and Colwen Hotels’ commitment to service.

A primary focus will be an oversight of the Front Office and Accounting.

This role is perfect for a hospitality professional ready to step into broader leadership responsibility and grow within a company that values initiative, ideas, and career advancement.

About Colwen Hotels

At Colwen Hotels, we believe hospitality is powered by people, passion, and innovation.

Our company was built on hard work, character, and authenticity. We empower our teams to bring forward-thinking ideas to life and create experiences that guests remember.

With 49 hotels across 9 states and a growing development pipeline, we offer hospitality professionals the opportunity to build meaningful careers and grow with us.

What You’ll Be Doing

You’ll play a central role in the hotel's success by:

• Leading daily hotel operations across all key departments
• Driving a culture of exceptional guest service
• Coaching and developing associates to reach their full potential
• Supporting recruiting, hiring, and team engagement initiatives
• Assisting in achieving financial goals and operational performance
• Ensuring brand standards and service excellence are consistently delivered
• Maintaining a positive, respectful, and motivating work environment
• Conducting daily property walks to ensure quality, cleanliness, and guest satisfaction

What You Bring

We’re looking for a leader who combines operational expertise with genuine hospitality.

Ideal candidates will have:

• 3+ years of hotel management experience
• Strong leadership and team development abilities
• F&B Operations experience a primary focus
• A hands-on approach to hotel operations
• Excellent communication and organizational skills
• A passion for guest service and hospitality excellence
• The ability to multitask and thrive in a fast-paced environment
• Knowledge of hotel operations across multiple departments

What We Offer

We take care of our team so they can take care of our guests.

Benefits & Perks include:

• Medical Insurance with Company-Funded HRA
• Dental & Vision Insurance
• Flexible Spending Accounts
• 401(k) with Employer Match (Traditional & Roth)
• Paid Time Off
• Employee Assistance Program
• Hotel Discount Travel Program for Associates & Family
• Exclusive Travel, Retail & Entertainment Discounts
• Training & Development Programs
• Career Growth Opportunities Across Our Expanding Portfolio

Compensation

Salary Range: $90,000 - $95,000

Join a team where your leadership makes a difference and your career can grow.

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V