Director of Operations

Director of Operations

Job Summary

The Director of Operations is responsible for the overall operational performance of Anakeesta, ensuring safe, efficient, and exceptional guest experiences. Reporting directly to the General Manager, this position leads all park operations through three Operations Managers and is accountable for operational execution, safety, staffing, labor, guest service, financial performance, and continuous improvement.

Operations oversight includes Ticketing, Call Center, Lift Operations, Coaster Operations, Park Services/Custodial, Adventure Rangers, Transportation, Parking, Security, and Zipline Operations.

Key Responsibilities

• Directly lead, coach, and hold three Operations Managers accountable for departmental performance.

• Establish and enforce operational, safety, guest service, and performance standards across the park.

• Ensure appropriate staffing, scheduling, training, labor management, and operational coverage.

• Monitor daily operations, guest flow, cleanliness, safety, employee performance, and park readiness.

• Oversee operational budgets, labor costs, KPIs, forecasting, and departmental expenses.

• Partner with HR on recruiting, employee relations, leadership development, training, and succession planning.

• Partner with Safety, Maintenance, Finance, IT, Marketing, and other departments to resolve operational issues and improve park performance.

• Serve as the primary operational escalation point for significant guest concerns, incidents, emergencies, and operational disruptions.

• Ensure rides, lifts, ziplines, adventure elements, transportation, security, and other operational functions are operated safely and according to established standards.

• Lead operational planning for peak seasons, special events, weather events, and changes in attendance.

• Identify and implement opportunities to improve safety, efficiency, guest experience, employee performance, and profitability.

• Maintain strong communication with the General Manager and leadership team regarding operational performance, risks, staffing, and priorities.

• Maintain a visible, hands-on leadership presence throughout the park.

• Perform other duties as assigned.