Director of IDD Services

Job title

Director of IDD Services

Reports to

Secretary/Executive Vice President for Catholic Charities of Philadelphia

Location

IDDS Norwood Administrative Building

FLSA Status

Exempt

EEO Classification

Executive/Senior Level Officials and Managers

Job Purpose

The Director of Intellectual and Developmental Disabilities Services (IDDS) provides executive leadership, administration, and operational oversight for Catholic Charities of Philadelphia’s (CCoP) Intellectual and Developmental Disabilities Services pillar, including residential, community-based, day, respite, life sharing, and other related services for children and adults with intellectual and developmental disabilities and medically complex needs. This service continuum is carried out through Catholic Charities of Philadelphia’s developmental programs, including The Communities of Don Guanella and Divine Providence and St. Edmond’s Home for Children.

This role is responsible for the overall quality, regulatory compliance, strategic direction, fiscal stewardship, and performance of the division and ensures that services are delivered in a manner consistent with Catholic Charities of Philadelphia’s mission, Catholic social teaching, and the health, safety, dignity, and welfare of individuals served. The Executive Director works closely with senior leadership, program leadership, finance, human resources, clinical personnel, and external stakeholders to maintain strong systems of service delivery, regulatory readiness, staff support, and continuous quality improvement, grounded in the Catholic faith and guided by a servant leadership approach that prioritizes the needs of individuals served, families, and staff.

Duties and Responsibilities

Executive Leadership and Program Oversight

• Provide executive oversight of all IDDS programs, including campus-based, and community-based services, and ensure consistent, mission-driven leadership across the division, modeling servant leadership through accountability, support, and empowerment of program leaders and staff.
• Direct and support program leaders responsible for residential, ICF/IID, day, community, life sharing, respite, and related service lines, and establish clear expectations for operational performance, compliance, and service quality.
• Ensure that services are organized and managed to protect the health, safety, rights, dignity, and welfare of individuals served and to promote person-centered, high-quality supports and outcomes.
• Provide leadership in planning, implementing, evaluating, and improving programs and operational systems to support service quality, sustainability, growth, and responsiveness to the needs of individuals and families.
• Facilitate effective communication and reporting to the appropriate Board Service Committee and the Board of Catholic Charities.

Regulatory Compliance, Licensing, and Quality

• Maintain current knowledge of and ensure division-wide compliance with applicable federal, state, and local laws, regulations, and standards, including CMS ICF/IID Conditions of Participation, Pennsylvania Department of Human Services Office of Developmental Programs requirements, Pennsylvania Department of Health requirements, and applicable licensing regulations, including Chapters 6100, 6400, 6500, 6600, 2380, and 2390, as applicable to program operations.
• Ensure that systems of operation, policies, procedures, staffing structures, documentation practices, incident management, and quality management activities support ongoing compliance and regulatory readiness.
• Oversee preparation for and response to audits, complaint investigations, licensing inspections, certification reviews, and monitoring visits, including development and implementation of corrective action plans as needed.
• Serve as a senior liaison with county, state, and federal administrators, surveyors, monitors, and other regulatory or funding representatives, as appropriate.

Financial and Operational Management

• Provide executive oversight for divisional budgets, financial performance, and operational effectiveness in collaboration with Catholic Charities of Philadelphia Finance and other internal departments.
• Support the development, monitoring, and management of annual operating budgets, staffing plans, and program resources, and identify operational or financial risks requiring action.
• Promote strong coordination among program, fiscal, clinical, facilities, and administrative functions to ensure that services are adequately resourced and operational systems support quality and compliance.
• Identify opportunities for program development, service enhancement, and operational improvement consistent with organizational priorities, community needs, and funding realities.

Leadership, Workforce, and Collaboration

• Provide supervision, leadership, coaching, and accountability to direct reports and other divisional leaders to promote strong performance, consistency, and professional development.
• Demonstrate a servant leadership approach by supporting, developing, and removing barriers for leaders and staff to succeed.
• Partner with Human Resources and program leadership regarding workforce planning, recruitment, retention, succession planning, and personnel matters for management and program staff.
• Support a culture of respect, stewardship, collaboration, accountability, and service excellence across the division.
• Collaborate with internal leaders and external partners, including families, advocates, parishes, community organizations, funders, and government agencies, to support effective service delivery and positive outcomes for individuals served.

Organizational Responsibilities

• Support the strategic goals and mission of Catholic Charities of Philadelphia and represent the division in internal and external meetings, initiatives, and planning efforts.
• Maintain regular communication with CCoP senior leadership through scheduled supervision, reporting, and participation in organizational leadership activities.
• Travel between program sites and offices as needed to support divisional oversight and operations.
• Perform other related duties as assigned.

Qualifications

Education and Experience

• Bachelor’s degree from an accredited college or university in Human Services, Social Work, Healthcare Administration, Public Administration, or a related field required. Master’s degree preferred.
• Minimum of seven (7) years of progressively responsible leadership experience in intellectual and developmental disabilities services, human services, healthcare, or a related field required.
• Minimum of five (5) years of leadership experience with responsibility for multi-site or multi-program operations, regulatory compliance, and budget oversight required.
• Direct experience with Pennsylvania IDD services strongly preferred, including licensed residential, community services, day services, life sharing, and/or ICF/IID operations.
• Experience working in a Catholic, faith-based, or mission-driven nonprofit organization preferred.

Knowledge, Skills, and Abilities

• Commitment to the mission and values of Catholic Charities of Philadelphia and Catholic social teaching.
• Strong knowledge of applicable federal and state regulatory requirements governing IDD services, including ODP requirements, ICF/IID standards, and Pennsylvania licensing regulations.
• Demonstrated ability to lead in complex, compliance-driven service environments and to ensure survey readiness, corrective action follow-through, and ongoing operational accountability.
• Strong executive leadership, organizational, problem-solving, and decision-making skills, with the ability to manage multiple priorities and systems effectively.
• Demonstrated leadership style aligned with servant leadership principles, including accountability, humility, and commitment to supporting others’ success.
• Strong financial acumen, with experience in budget development, monitoring, and operational oversight.
• Excellent interpersonal, written, and verbal communication skills, with the ability to work effectively across all levels of the organization and with external stakeholders.
• Ability to use sound judgment, maintain confidentiality, and manage sensitive matters with professionalism and discretion.
• Proficiency in Microsoft Office and other applicable electronic systems, including documentation, reporting, and compliance systems.
• Valid Pennsylvania driver’s license with a clean driving record and willingness to travel between program sites, as needed.
• Successful completion of all required background checks, clearances, and employment requirements applicable to provider agencies serving vulnerable populations.

Working Conditions

• Primarily office-based with regular travel to program sites, service locations, and meetings.
• Regular interaction with licensed and community-based service environments supporting individuals with intellectual and developmental disabilities and medically complex needs.
• Occasional evening or weekend hours may be required to support operational needs, emergencies, inspections, or organizational events.
• Must be able to navigate multiple service environments, including office, residential, community, and program settings.
• Must be able to lift up to twenty-five (25) pounds.

Catholic Charities of Philadelphia is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regards to race, color, religion, age, sex, national origin, disability, or protected veteran status.