Director, IT Operations

WEKA is transforming how organizations build, run, and scale AI and accelerated compute workflows with NeuralMesh™, our intelligent, adaptive mesh storage system. Unlike traditional data infrastructures, which become more fragile as compute environments grow and performance demands increase, NeuralMesh becomes faster, stronger, and more efficient as it scales, providing a flexible, adaptable foundation for enterprise and agentic AI innovation that maximizes GPU utilization, accelerates time to first token, and lowers the cost of innovation.

WEKA is a growth-stage company backed by world-class venture capital investors and AI infrastructure industry leaders. Our technology, purpose-built for AI, has garnered over 140 patents and is trusted by more than 30% of Fortune 50 enterprises, as well as the world’s leading hyperscalers, neoclouds, and AI innovators. Our team is customer-obsessed and works accountably, boldly, and collaboratively to ensure their success. If we sound like your kind of people, join us!

About The Role

WEKA is seeking a Director of IT Operations to own the global systems and infrastructure that keep WEKA running — end-user platforms, endpoint fleet, lab infrastructure, and network connectivity. This is a hands-on leadership role: you will manage a distributed team of 6 spanning Campbell, Israel, Bangalore, and Argentina, and personally operate the stack. You will work in close partnership with dedicated Enterprise Applications, GenAI, and Security teams, serving as the operational IT layer that integrates, supports, and executes across all functions. The ideal candidate brings a strong bias toward automation, thrives in high-velocity environments, and is equally comfortable racking a server and presenting to the CFO.

Location: Campbell, CA — Office-first (primarily in-office with flexibility).

Qualifications

Leadership & Business Operations: 10+ years in IT with at least 4 years in a senior leadership role scaling IT operations and managing distributed, cross-timezone teams. Proven ownership of IT operations budgets, vendor relationships, and procurement contracts (SaaS renewals, device fleet, network contracts).

Physical Lab Infrastructure: Direct experience with physical lab/co-location logistics, including hardware installation, component swaps (drives, NICs, GPUs, cables), server provisioning/reimaging (Linux and custom OS images), out-of-band management (IPMI/BMC/Redfish), and rapid resolution of lab outages.

Enterprise Platform & IAM Administration: Expert-level administration of Google Workspace (Vault, Gmail routing, Groups), GCP (IAM, service accounts), and Identity & Access Management operations (SSO, SAML, OIDC, SCIM provisioning, and MFA policies).

SaaS Stack Management: Advanced administration of Slack Enterprise Grid (multi-workspace governance, external channels), Zoom (Zoom Rooms A/V setup, AI Companion governance), and Atlassian Jira (Jira Service Management queues, SLAs, and automation rules), alongside maintaining Notion as an IT knowledge layer.

Mac-First Endpoint Management (MDM): Deep background in MDM architecture, zero-touch enrollment (ABM/ASM integration), configuration profiles (security baselines, full-disk encryption), compliance signaling for conditional access, and automated OS patch pipelines across Mac, Windows, and Linux fleets.

Core Networking & Security: Solid understanding of LAN/WAN/Wi-Fi fundamentals, VLAN segmentation, 802.1X certificate-based wireless, SASE/FWaaS VPN routing, and ISP circuit management.

Automation & Scripting: Strong scripting proficiency (Python, Bash, and/or Node.js) with a proven portfolio of replacing manual IT processes with automated pipelines.

Security & Compliance Enforcer: Experience implementing operational security standards (least-privilege access, data handoff logs) and collecting audit evidence for compliance programs like ISO 27001 and GDPR.

Education: Bachelor’s degree in Computer Science, Information Systems, or a related technical field.

Preferred:

• Experience in a pre-IPO or high-growth technology company.
• HPC or high-speed storage lab experience: InfiniBand, 100/200/400GbE networking, NVMe storage.
• Network certification: CCNP or equivalent.
• Platform certifications preferred: Zoom Certified Expert (ZCE), Google Workspace Administrator, Slack Administrator, Jira Administrator, or equivalent credentials in Notion administration.
• HRIS integration experience: downstream patterns with identity, collaboration, and directory systems.
• IT analytics experience: license utilization dashboards or cross-system operational reporting.
• Industry certifications: ITIL, GCP Professional Cloud Architect, or identity platform administrator certification.

How We Work: The WEKA Way

• We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.
• We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.
• We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and we communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and the results we achieve. Together, we’re unstoppable.
• We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

USA Residents Only:

The Total Compensation hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is $200,000-260,000. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Flexible Time off (FTO), sick time, leave of absence as per the FMLA and other relevant leave laws.

Concerned you don’t meet every qualification? Don’t let it stop you from applying!

Studies have shown that traditionally underrepresented groups may be less likely to apply for jobs if they don’t meet every qualification specified. WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but are concerned your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at WEKA.

WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.