Director, GenAI Digital Delivery at fwd – Hong Kong - Taikoo Shing (Group Office) | Jobyssey

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

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Purpose

FWD’s GenAI Digital Delivery team is focused on designing, testing and delivering GenAI initiatives for FWD Group and regional markets in collaboration with other key internal teams in the delivery of GenAI Digital Solutions.

By being current with evolving AI technologies and practices, establish a and maintain a new GenAI platform as the critical technical framework and foundation for all GenAI digital initiatives for FWD.

Key accountabilities

Reporting to VP, GenAI Digital Delivery
Lead and manage the new development capability for FWD GenAI tech stack Core delivery team
Lead and manage a team of experienced and senior developers to drive the new development platform for FWD GenAI core tech stack
Lead the technical design and development of the FWD core GenAI Tech stack, setting up the open-source program to enable cross development teams to integrate with the core platform growth.
Lead and manage conversations with senior stakeholder on the detailed attributes of the core GenAI platform benefits, consult and lead the integration points, and negotiate technical design adaptations across the regional markets, and country level senior technical leads.
Architect, lead and oversee the design and implementation of complex multi-system solutions aligned with Group Innovation strategy
Responsible for leading the tech roadmap in collaboration with the Digital Product Manager for GenAI core tech platform portfolio.
Lead and maintain GenAI development policy and guidelines and adherence to responsible AI compliance and best practice.
Provide leadership and influence as a key leader in developing and maintaining the tech/digital culture that encourages a growth mindset, problem solving collaboration across functional teams, innovative and impactful solutions, and delivery excellence.
Provide thought leadership on emerging technology advances, particular to GenAI, and champion the application of the trends into core delivery processes.
Lead and support rapid prototyping and DevOps initiatives (related to GenAI) for Group and country markets.
Manage and be able to lead conversations with cross-functional senior stakeholders across FWD Countries and Group C-Suite Executives to align on solution requirements and cross-team resources where required.
Lead and coach knowledge transfer on product development and architectural design guidance to local development and application teams and provide guidance across teams
Architect design of complex multi-system solutions and services
Drive mobile, web and server-side architecture and overall development; whilst overseeing the implementation to ensure it is in alignment with the strategy
Lead, Plan and document technical specifications for features or system design
Work closely with digital product managers and UX/UI designers to build features that align with our customer needs and business objectives.
Comprehensive understanding of the FWD technical and digital ecosystems, cross dependencies at both group and country detail levels to ensure effective GenAI technical solutions and delivery.

Qualifications / experience

Degree in engineering, Masters preferred, major in computer science
15+ years of experience within technology, application development, architecture applications.
5+ years experience working in a multi country role, preferably within either MNC companies or startup environments.
Strong technical acumen, with knowledge of AI technologies, machine learning algorithms, data analytics, and cloud computing.
Software development experience in two or more general purpose programming languages, preferable Python related to GenAI experience
Proven knowledge of industry leading frontend frameworks like React, Vue or Ember
Expertise in building secure, scalable RESTFul web services
Extensive experience with applying and coaching agile development methodologies, including the incorporation of Test Driven Development (TDD) and CI/CD
Experience leading digital product development teams
Deep experience with cloud technologies and building serverless applications and platforms, managing costs and scale
Experience delivering multi-lingual/internationalized solutions – preferably in Asia.
Exceptional leadership and people management skills, with the ability to inspire and develop high-performing teams.
Excellent communication and presentation skills, with the ability to convey complex ideas and concepts in a clear and concise manner.

Knowledge & technical skills

Proven experience in Frontend and backend development frameworks and languages (e.g., Python, Java, Angular, Vue, React, ReactNative, NodeJS)
Hands-on knowledge of key testing frameworks and tools (i.e. Spring Boot. Java, Selenium, Cucumber)
Proven of experience in designing, building, refactoring and releasing native apps and web applications
Significant experience and knowledge in design and development of GenAI frameworks and components (LLMS, RAG, Fine Tuning, Prompt Engineering) with high volumes of data
Experience with solutions integrations and management of NoSQL DBs and Vector Databases
Proven experience working in agile environments and cross functional teams
Experience with Docker/Kubernetes
Proficient in Cloud technologies (AWS, Azure)
Proficient in API solutions and optimisation withing the solutions architecture for improved experiences
Integration/Solutions architect capabilities related to the applications responsible
Proficient in data analysis and applying insights into tangible outcomes that improve relevant technical and business performances
Able to lead native applications (iOS, Android, or hybrid) and develop it fully - preferred
Experience with TDD, pairing, code reviews, and other techniques to maintain high-quality code and resiliency.
Familiarity with Security, Accessibility, Site Speed optimization, Cross-browser /Cross-platform UX Design is desirable
Strong relationship management skills, particularly in building and communicating & delivering messages to senior leadership
Confident in working closely with senior leaders across both technical and business teams
Strong in large project management, vendor and stakeholder management

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