Digital Utility Operations Analyst

Digital Utility Operations Analyst

Salary from: $118,433 + superannuation (Level 7.1 - 7.3)
Location: Beenleigh
Role: Maximum Term Contract until 30th June 2027

About Logan Water

Logan Water is committed to delivering safe, reliable and sustainable water and wastewater services for the Logan community. Our Service Performance team supports the systems, insights and digital capabilities that enable the effective delivery of water and wastewater services across one of Queensland's fastest-growing regions

About the role

Logan Water is seeking a Digital Utility Operations Analyst to improve the performance, governance and operational management of the digital systems that support water and wastewater services.

Working across business units, ICT and vendors, you will coordinate digital operations, analyse business and system performance, manage software and service-related activities, and identify opportunities to improve processes, reporting and service outcomes.

You'll analyse operational information, identify trends, uncover root causes and translate complex data into practical recommendations that improve business performance and customer outcomes.

You'll also be a key relationship builder, working across technical teams, business stakeholders and external suppliers to strengthen governance, improve operational processes and support the reliable delivery of digital services that enable Logan Water's operations.

Position responsibilities include:

• Coordinating and improving digital utility operational activities and service management processes.
• Undertaking business and systems analysis to identify risks, trends, root causes and improvement opportunities.
• Monitoring operational performance and analysing service outcomes to support informed decision-making.
• Supporting software licensing, vendor coordination, procurement and contract administration activities.
• Developing and maintaining operational reporting, governance controls and compliance processes.
• Investigating operational issues and providing evidence-based recommendations for improvement.
• Maintaining operational records, procedures, registers and supporting documentation.
• Supporting data quality assurance, reconciliations and audit readiness activities.
• Coordinating outcomes across Logan Water, ICT teams, suppliers and corporate support functions.
• Contributing to digital service improvement initiatives and operational excellence programs.

Key indicators for success:

The successful applicant will be able to demonstrate:

• Experience in operational support, digital services, business systems, ICT operations or business analysis.
• A genuine passion for data, reporting and identifying meaningful trends and insights.
• Strong ability to analyse information, investigate root causes and build a clear story from operational data.
• Experience improving processes, governance arrangements and service performance outcomes.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Experience preparing reports, dashboards, recommendations and business insights for stakeholders.
• Experience with software licensing, vendor management, procurement or contract administration activities.
• Strong stakeholder engagement skills and the ability to build productive working relationships.
• Well-developed communication skills with the ability to work across technical and non-technical teams.
• A customer-focused approach with a commitment to improving service delivery and operational outcomes.
• Ability to work autonomously, exercise sound judgement and manage competing priorities.

Requirements:

To be considered for and employed in this position, applicants must satisfactorily complete the following pre-employment screening checks, as applicable:

• Work Rights
• Satisfactory references
• Possession of a current "C" class driver's licence
• Undergo additional employment-related background check/s (other than past employment reference checking) and be assessed as suitable to be able to ethically perform the inherent requirements of this position. This will include:
  • National Police History Check

Why choose Logan City Council?

At Logan City Council, we're not just running a city - we're shaping its future. We're a contemporary local government with a clear sense of purpose, focused on delivering exceptional service and value for money for our community.

Here, your ideas are valued, your growth is supported, and your work contributes to something bigger. When you join us, you'll feel connected to your purpose, your team and the people of Logan.

We believe that when our people thrive, our city thrives. That's why we've built a workplace culture that champions collaboration, growth and wellbeing. Here's what you can look forward to:

• Salary from: Level 7 starts at $118,433 + superannuation.
• Leave that helps you recharge - use your annual leave when it suits you and enjoy the added benefit of extra Christmas leave to make the most of the holiday season.
• Work-life balance that rewards you - our full-time employees work 72.5 hours over nine days, providing a regular day off every fortnight, adding up to 22 extra days each year to recharge, pursue passions, or do more of what you love.
• Flexibility that supports your success - we support work-life balance with hybrid flexible working arrangements designed to help you thrive.
• Wellbeing that works for you - stay active and healthy with discounted memberships at Logan Leisure Centres, access to the Fitness Passport program, and a corporate discount with BUPA.
• Perks that go further - make the most of your income with salary packaging options, including novated leasing.
• Development to support your future - grow your skills and advance your career with access to ongoing learning and development opportunities tailored to support your professional journey.
• Support when it matters - our Employee Assistance Program provides free, confidential counselling to help you navigate life's challenges and support your wellbeing.
• Connect and belong - be part of our active social club and enjoy opportunities to build relationships and connect with colleagues across the organisation.

Who we are and the community we serve

The City of Logan is young, diverse, and growing fast - and we are growing with it. Home to more than 400,000 residents from over 230 cultures, it is a place where community spirit thrives and every voice matters.

As one of the largest and most diverse councils in Queensland, we are home to big picture thinkers, community focused leaders and dedicated professionals who care deeply about the community we serve. From delivering essential services and building new infrastructure to supporting local businesses and creating inclusive spaces, we are here to make life better for everyone who calls Logan home.

As a Council employee, you will be part of that mission - helping shape the future of a city where people, places and opportunities can thrive.

Interested?

Please press the "Apply" button and follow the prompts by closing date of 5pm, Tuesday 20th October 2026
For more information, email [email protected]

Important notes:

• All documents are to be uploaded in PDF format & submitted online.
• An automated confirmation email will be sent once your application has been submitted. Please note that this email serves as your acknowledgement of receipt, and no further communication will be provided.
• Unsolicited applications will not be accepted.
• Applications will be retained for up to 12 months for future consideration.
• If you require assistance or an adjustment throughout the recruitment process, please contact [email protected]
• Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.
• Please click the link for more information about Logan City Council's Application process - Logan City Council