Digital Project Manager - SA - Corporate Communications

Overview

Join the Digital team at Black Sun to project manage the development and delivery of high calibre digital solutions for our Stakeholder Engagement business, including:

• Website builds
• Website projects and changes
• Uploading content to the website via the CMS
• SEO, GEO and AI tracking and reporting
• Digital Communications work

You will make sure projects are clearly defined, well managed and delivered on time, to scope and budget.

The role will require you to develop an intimate understanding of your client as well as a deep understanding of best practice and market trends. In

Working closely with the design, development and account teams, you will be part of defining the solution to meet our clients’ requirements. Supporting the Account Manager by managing the project delivery schedule based on budgetary estimates and agreed scopes. You will be driving the programme of work from inception through to successful delivery; ensuring projects are delivered on time, to budget and to high levels of client satisfaction.

The role is well suited for a highly motivated and ambitious individual with a curious and innovative mind, and a desire to learn about best practice digital corporate communications. The successful candidate must be comfortable communicating with internal teams, exceptional communication and interpersonal skills and taking ownership of one’s work.

Key Responsibilities

Project management

• Manage the day-to-day delivery of your projects, preparing and driving schedules and ensuring all internal and external deadlines are met
• Take part in the discovery and definition stages of projects, working with the senior team and internal teams to interpret the client's brief and define scope, budget and schedule
• Produce and maintain core project documentation, including project briefs, schedules, requirements documents, contact reports (key actions and deliverables) and status reports, and contribute to sitemaps and wireframes
• Oversee the turnaround of design and content amends, ensuring all changes are incorporated and recorded for error-free delivery
• Review and check work before it is sent to the Account Manager
• Apply Black Sun's project management and quality assurance processes, procedures and templates consistently at every stage of a project
• Manage day-to-day client requests for support, maintenance and general queries, ensuring they are delivered on time
• Brief and coordinate suppliers, ensuring their work meets Black Sun's quality standards
• Book resources in advance for your projects and keep the team clear on deliverables for the next two weeks
• Organise meetings, update status documents, and keep project documents and materials orderly and accessible

Commercial responsibility

• Feed into and sometimes produce budget proposals
• Manage project budgets by following Black Sun's financial processes, including regular reconciliations, raising Purchase Orders for external costs and supporting the invoicing process
• Ensure no work outside the agreed scope is undertaken until the additional scope and cost estimate have been agreed with the client
• Submit accurate timesheets daily

Research and development:

• Keep building your understanding of your clients' businesses, their industries, and trends and best practice in digital corporate communications
• Contribute research and insights that support Black Sun's thought leadership, and share what you learn with your team.

Why this job?

• You will be instrumental in supporting the team in helping clients shape their digital communications strategies to positively influence and impact their key stakeholder audiences
• It’s a great opportunity to work in a fast-moving environment across a range of digital channels and audiences
• You will be involved in a diverse client base, providing an opportunity to learn across a range of sectors
• It’s a fantastic chance to grow and expand your responsibilities as part of a career development plan

Qualifications, experience and skills:

• 3+ years agency experience within digital marketing and communications, digital build projects from inception to delivery with the ability to work unaided
• Experience project managing websites, ideally Corporate and Business to Business sites
• Familiarity with best practices in website development, including accessibility, usability and design
• Experience interacting with clients at a variety of levels and across functions
• Experience working with an Account Manager or Client Service team member; supporting them in managing client expectations and ensuring high levels of client satisfaction
• Experience of scoping digital projects of significant scale and complexity and identifying project risks
• Experience creating and maintaining project plans; updating the team and client; flagging deadlines or delivery dependencies
• Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics, etc.
• Excellent communication skills are essential
• Must be able to work effectively under pressure, within strict time constraints and must be able to manage multiple projects in a fast-paced, time sensitive environment.

Technical knowledge and skills

• Microsoft Project, Project tracking software
• Content management system use
• Ticket creation and tracking for tasks and website issues/bugs (i.e. JIRA)
• QA techniques and processes
• Knowledge of W3C WCAG levels and requirements.

Personal Qualities

• Communicate well, take accountability and strong sense of ownership
• Passionate about digital
• Strong interpersonal and communications skills necessary to build trust and respect both externally and internally
• Attention to detail and a desire to produce the highest quality solutions
• Technically literate, and also able to communicate complex digital solutions into non-technical language
• High-quality service ethic and committed to customer service excellence
• Ambition to self-improve
• Ability to manage many urgent and often conflicting priorities
• Strong ‘can do’ attitude with an innate ability to take initiative and work by yourself as well as in a team

Reporting relationship for this role:

Reporting to the Digital Account Manager. Regular check ins with the Digital Account Director. Working closely with the wider project and account management team as well as the creative and application development teams

Come join us!

Black Sun Global

Black Sun Global is a stakeholder advisory and engagement agency that’s been driving transformation and positive change for ambitious brands for more than 20 years. With deep expertise in disclosure and reporting, ESG, sustainability, and digital engagement, we reshape how organisations connect with customers, investors, employees, and the wider world.

We are trusted partners to some of the most influential global organisations, sparking innovation and sustainable performance through our strategic insights, partnerships, and proprietary technologies.

As founders of the Positive Change Group, we are on a mission to create a new kind of stakeholder relations partner. Our world-class specialists work closely with executive leadership teams to protect reputations, inspire trust, and promote responsible business practices - building resilience and long-term value in a rapidly changing world.

The Positive Change Group

Business is changing fast - shaped by AI, transparency and rising social expectations – and trust now decides who wins.

Positive Change Group brings together specialist agencies in reporting, culture and communications to help organisations build stronger, more connected stakeholder relationships - aligning what you say with what you do to drive performance, resilience and trust. Clients get deep specialist expertise with seamless access to wider Group capabilities as priorities evolve.

We’re trusted partners to some of the world’s leading organisations, delivering award-winning work that turns complex challenges into meaningful progress. By combining human insight with data and technology, we create intelligent stakeholder engagement that brings clarity, builds commitment and delivers measurable impact.

One partner across your stakeholders - practical, joined-up and built for what’s next.

Interview process

1. Phone chat with talent acquisition manager
2. 1st Interview (via teams) with hiring manager
3. 2nd interview (in person at Fulham palace) with hiring director and hiring manager, presentation of a task

Here at Black Sun we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world

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