NTT Singapore is seeking an experienced Digital Product Owner to support digital product and customer-journey initiatives for a leading financial institution in Singapore.
You will act as the key bridge between business, technology, UX/UI, operations and other stakeholders. You will translate business needs and customer pain points into clear product requirements and drive solutions that deliver measurable customer and business value.
This is a 12-month contract position with NTT Singapore.
Experience:
Ideally 5–10 years, including relevant digital Product Owner/Product Manager experience
Location : Changi
Key Responsibilities
- Own and manage the product backlog, ensuring priorities are aligned with business objectives, customer needs and the overall digital strategy.
- Translate business requirements and customer pain points into clear user stories, acceptance criteria and actionable requirements.
- Define product features, functional requirements and end-to-end customer journeys before development begins.
- Work closely with business stakeholders, technology teams, UX/UI designers, QA, operations and other delivery partners.
- Prioritise features and enhancements based on customer impact, business value, regulatory requirements, dependencies and delivery effort.
- Participate actively in Agile ceremonies, including sprint planning, backlog refinement, daily discussions, sprint reviews and retrospectives.
- Provide timely clarification and make product decisions during development.
- Partner with business teams to define acceptance criteria and end-to-end test scenarios.
- Supervise test engineers and lead the UAT strategy, test planning and execution within the agreed schedule.
- Review delivered functionality and provide product acceptance before release.
- Coordinate risks, issues and dependencies across business and technology teams, escalating when required.
- Support production implementation, post-launch validation and product-performance monitoring.
- Maintain product requirements, decisions, documentation and roadmap visibility.
- Champion customer-centric thinking and ensure digital experiences are simple, intuitive and aligned with expected outcomes.
Requirements
- Degree or diploma in Business, Information Technology, Digital, Engineering or a related discipline.
- Relevant experience as a Digital Product Owner, Product Manager, Business Analyst or in a similar digital-delivery role.
- Experience managing product backlogs in an Agile or Scrum environment.
- Strong ability to translate business requirements into structured user stories, acceptance criteria and functional requirements.
- Good understanding of digital customer journeys and web and/or mobile applications.
- Functional understanding of APIs, system integrations, data flows and technical dependencies.
- Experience supporting UAT, production releases and post-production validation.
- Strong analytical and problem-solving skills with the ability to drive practical solutions.
- Good stakeholder-management and communication skills across business, technology and senior stakeholder groups.
- Strong prioritisation and organisational skills, with the ability to manage multiple initiatives and competing priorities.
- Detail-oriented, customer-focused and committed to delivery quality.
- Able to work independently, take ownership and drive issues through to resolution.
Preferred Experience
- Experience in banking, financial services, fintech or another regulated industry.
- Experience supervising QA or UAT test teams.
- Knowledge of UX/UI principles and customer-journey design.
- Experience using digital analytics to support product decisions.
- Familiarity with Jira, Confluence, Azure DevOps or similar platforms.
Interested candidates are kindly requested to email their CV with their experience to [email protected]
We look forward to your application!