Digital Product Manager

How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement?

The Digital Product Manager is responsible for shaping and executing the strategic vision for our digital channels. Serving as the key interface between business SMEs, vendors, and our members, this role ensures alignment with business objectives and delivers an exceptional user experience. This is a 12-month maximum-term contract opportunity.

The opportunity

• Strategic Roadmap Shaping and Delivery: You’ll collaborate with senior stakeholders and SMEs to translate strategy into a digital vision, leading product discovery to identify opportunities that enhance member experience and drive business impact. You’ll oversee development, delivery, and continuous improvement to align with business objectives and enhance member experience.
• Design Expertise: Leverage your deep expertise in designing digital experiences. You’ll provide leadership to enhance the funds digital presence.
• Vendor Management: Collaborate with external vendors to ensure seamless execution of digital initiatives. You’ll oversee vendor relationships, budgets, and performance evaluations. Your goal is to maximize value from external resources while maintaining alignment with our strategic objectives.
• Value-Driven Features: Analyze and refine business strategies and requirements into features and user stories that create value for our members and the business.
• Collaboration: Work closely with SMEs, digital leads, designers, architects, business stakeholders, and technical teams.
• Product Backlog Management: Create, prioritize, and maintain the product backlog. When applicable, define release and sprint goals, adding detail to user stories.
• Continuous Improvement: Contribute to ongoing product iteration, managing changes, fixes, optimizations, and larger roadmap initiatives.
• Data-Driven Insights: Collaborate with data and analytics teams to capture customer behaviours. Use these insights to inform decisions and drive product development.
• Experience Crafting: Partner with user experience, visual designers, and agency partners to define engaging and delightful member experiences.
• Leadership: Coach and mentor staff and provide input into their career development.

About you

• Tertiary qualification in technology discipline.
• Certifications(s) from Google, Adobe, Marketo or Salesforce highly regarded.
• Delivery: Proven track record of optimising digital experiences and meeting KPIs.
• Product Manager Experience: Several years of experience in digital product management or product owner roles, with a strong understanding of the product and development processes, ideally in the financial services sector.
• Vendor management experience: ideally in an outsourced, multi-vendor environment.
• Collaboration: Demonstrated ability to work closely with key stakeholders (internal and external) and proactively seek engagement.
• Communication: Demonstrated exceptional communication skills.
• Data-Driven Decision Making: Ability to collaborate with data and analytics teams to capture customer behaviours and use these insights to inform decisions and drive product development. High familiarity with Adobe/Google analytics and performance management.
• Digital Experience Platforms: Experience working with digital experience platforms such as Adobe, Salesforce or Sitecore.

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• We contribute 3% more to your super on top of the standard employer amount
• A hybrid and flexible work environment
• Additional paid leave over Christmas and New Year
• Additional 5 days paid “flex leave”, so that you can take time out when you need it
• Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
• Community service leave
• Salary continuance insurance
• Access to subsidised financial advice

Just to name a few!

About us

At Hostplus, we passionately provide around 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at [email protected] and to let us know how we can support.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have a responsibility to act in the best interests of our members. As part of this, all employment offers are subject to the successful completion of pre-employment screening requirements. These include, but are not limited to, a National Police Check, Bankruptcy and Insolvency Check, and verification of qualifications and professional credentials.

Applicants must also have current and unrestricted work rights in Australia, as sponsorship is not available for this role.