hargreaveslansdown · Bristol (Harbourside) ·
The Digital Product Manager will drive product vision and digitize client journeys by leveraging AI-assisted tools, data, and experimentation. This role involves collaborating with engineering and operations to deliver scalable digital capabilities and improve operational efficiency within a financial services environment.
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We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!
About the role
Hargreaves Lansdown (HL) is looking for an experienced Product Manager to join the team. We are looking for an AI-enabled product builder who can identify opportunities, validate ideas and deliver measurable outcomes across client journeys, operations and technology. Working closely with engineering, design and operations teams, you'll own product outcomes and use data, experimentation, automation and AI to improve client experience, operational efficiency and business value.How we work
We believe Product Managers should be builders, not coordinators.
We expect Product Managers to use modern AI-assisted tools to accelerate discovery, analysis, prototyping, experimentation and delivery.
We favour evidence over opinion, outcomes over output and learning over process.
We encourage Product Managers to get hands-on, building prototypes, testing ideas and working directly with engineers to validate opportunities.
What you'll be doing
Define, drive and own clear product vision, roadmap and measurable outcomes for your product area.
Lead journey digitisation and automation, replacing manual and paper-based processes with scalable digital capabilities.
Drive measurable improvements in client experience, operational efficiency and business value using data, experimentation and insight.
Identify, validate and prioritise opportunities using client feedback, operational data, market insight and commercial analysis.
Build prototypes and experiments using digital and AI-assisted tools to validate assumptions before committing engineering investment.
Apply data, AI, automation and intelligent workflow capabilities to improve client and colleague experiences.
Work closely with engineering to understand platform constraints, technical debt and capability reuse opportunities.
Partner with operations teams to reduce manual effort, avoidable contact and failure demand.
Make clear prioritisation decisions based on value, opportunity cost, client impact and technical feasibility.
Measure outcomes and use evidence to decide whether initiatives should be scaled, improved, simplified or stopped.
Champion your products by communicating decisions, trade-offs, progress and value to stakeholders.
Ensure products comply with relevant regulatory requirements within the financial services industry.
About you
An AI-capable product builder who can identify value, validate ideas, shape investment decisions and deliver measurable outcomes across client journeys, operations and technology.
Proven experience as a Product Manager, ideally within financial services, fintech or another regulated sector.
Can evidence owning measurable outcomes and making prioritisation decisions based on evidence, value and trade-offs.
Strong product discovery, experimentation and delivery experience.
Comfortable building prototypes and using AI and other tools to accelerate learning and decision making.
A track record of successfully launching and managing digital products from conception through to demise.
Strong analytical and problem-solving skills, with the ability to translate quant and qual insight into product decisions.
Able to work effectively with engineers, understanding technical constraints, APIs, platform capabilities and delivery trade-offs.
Strong communication, presentation and stakeholder management skills.
A solid understanding of user experience (UX) principles and design thinking.
Highly accountable, able to independently identify opportunities, shape investment decisions and deliver measurable outcomes with minimal direction.
Interview process
The interview process for this role consists of two stages, including competency and technical questions, along with a presentation.
Working Schedule
The Digital Product Manager role is a permanent, full-time position, working 37.5 hours per week, Monday to Friday. Our office is based in Bristol, BS1 5HL, and hybrid working is available, where you can work from home and in the office.
Why us?
Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
* dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
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