Digital Product Manager – Adviser & Employer

Company:

Mercer

Description:

We are seeking a talented individual to join our Customer Engagement team at Mercer Super. This role will be based in Melbourne or Sydney. This is a hybrid role that has a requirement of working at least three days a week in the office.

Digital Product Manager – Adviser & Employer

In this role, you will lead the strategy, roadmap and ongoing optimisation of our digital experience for advisers and employers. You will work closely with internal stakeholders, technology teams and users to improve customer journeys, increase digital adoption and deliver measurable business outcomes.

This is a 12-month fixed term contract

We will count on you to:

• Lead the product lifecycle for digital products and features, from idea generation through to launch, optimisation and retirement
• Develop and maintain a prioritised product roadmap informed by customer insights, analytics and business strategy
• Champion customer experience across digital products, with a focus on seamless journeys and high usability
• Conduct user research and usability studies in collaboration with design, development and research teams
• Monitor product performance against key metrics and use testing and data insights to improve features and functionality
• Build effective relationships with stakeholders across the business to align priorities, gain support and drive decisions

What you need to have:

• Demonstrated experience in digital product management or a similar role, ideally including secure portals
• Experience working with usability, customer-focused design and product optimisation
• Well-developed analytical, prioritisation, negotiation and project management skills
• Clear communication skills and the ability to build effective relationships with a diverse range of stakeholders

What makes you stand out:

• Experience in consumer digital environments within superannuation or financial services
• Familiarity with Adobe Cloud, Target and Analytics
• Experience working in a regulated environment and partnering with legal, risk or compliance teams

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.