Digital Partner Support Specialist

Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

As a member of the Unified for Partners Sales team, you will be working with a team of Specialized sales resources to provide and sell the best-in-class partner offerings to our CSP partners, contributing to build the momentum for digital transformation for our customers and partners as well as Microsoft itself. The SME&C Partner Digital Specialist will lead new growth targeting conversions to a new offering throughout the partner space while building relationships together with the GCPS and Customer Success teams. The focus of the Digital Solution Area Specialist role is to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption in collaboration with partners. This opportunity will allow you to accelerate your career growth, honing your solution sales, deepening your cloud expertise and collaboration skills across internal, external, and partner stakeholders.

Responsibilities

• Sales Execution
  • Acts as a thought leader across solution areas to advise team on customer digital transformation, drive the importance of robust deployment and creating business value for customers by identifying and facilitating removal of blockers to consumption through partnering with internal and external stakeholders
• Scaling & Collaboration
  • Leads the sales orchestration to proactively drive deal closure by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with Account Team leadership.
• Technical Expertise
  • Coaches team leveraging competitor and offering knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal.
• Sales Excellence
  • Drives the end-to-end sales and delivery success of the assigned territory; enforces forecasting for accounts and reviews team portfolio and territory plans to ensure intentional selling aligned with strategic priorities aimed at maintaining levels of client satisfaction.

Qualifications

• 11+ years of technology-related sales or account management experience
  • OR Bachelor's Degree in Information Technology, or related field AND 10+ years of technology-related sales or account management experience
  • OR Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 8+ years of technology-related sales or account management experience
• Native level Japanese and business level English
• 6+ years of solution or services sales experience.
• Growth Mindset. Ability to overcome and work around problems that are inevitable in rapidly growing businesses – positive approach to problem solving, learning, and development.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.