Digital Engagement System Analyst

Salary: Renumeration Package $104,699-$124,010 pa

Continuing Full-Time Appointment
Professional Level 6/7
Annual salary $89,487 – $105,992 pa + 17% superannuation and 6 weeks annual leave
Casuarina Campus | Larrakia Country

Configure and optimise customer engagement systems, deliver insights, and enhance digital communications and student experiences across CDU.

About the Position

As the Digital Engagement Systems Analyst, you will configure, optimise and support CDU’s customer relationship management and marketing automation systems to deliver reliable and effective solutions. You will maintain system integrity, troubleshoot issues, deliver data-driven insights, and work with stakeholders and technical teams to translate business requirements into fit-for-purpose system solutions that improve customer and user experiences across the student lifecycle.

About You
To be successful, you will require:

• Degree-level qualifications in Business Information Systems, Digital Transformation or a related discipline, and relevant experience with customer experience and marketing systems, or an equivalent combination of experience and training.
• Demonstrated experience configuring and optimising customer experience or marketing technology platforms using out-of-the-box functionality.
• Strong technical skills in system configuration, data management, workflow automation and reporting.
• Proven ability to interpret and apply technical documentation to deliver best-practice solutions that meet business requirements.
• Experience troubleshooting and resolving ICT application issues, identifying root causes and implementing sustainable solutions.
• Knowledge of Oracle Service Cloud or similar customer experience platforms.
• Understanding of the Australian tertiary education sector and contemporary student engagement challenges.
• Excellent analytical, stakeholder engagement and problem-solving skills, with the ability to translate business needs into effective system solutions.
• Commitment to the University’s values.

Additional duties at level 7

• Programming skills and experience in contemporary application development using popular programming languages.
• Proven experience managing system roadmaps, releases and stakeholder engagement activities.
• Experience leading stakeholder consultation processes to inform prioritisation, scalability and continuous improvement initiatives.

Appointment is contingent upon receipt of a satisfactory National Criminal History check and a valid NT Working with Children clearance

Remuneration
Appointment to this role will be at Professional Level 6/7. The base salary will be in the range of $89,487 - $105,992 per annum. The total remuneration package will be in the range of $104,699 - $124,010 per annum, including 17% superannuation.

First Nations Priority Recruitment Measures
While this vacancy is open to all applicants. First Nations applicants are strongly encouraged to apply & will be granted priority consideration for this vacancy, in accordance with s57 of the Anti-Discrimination Act 1992 (NT) 1992. More information on First Nations Priority Recruitment at CDU and how to apply, available here.

Access Full Position Description
To view the full position description, please click the Apply link which will direct you to our CDU job site, then select Job Attachments.

What’s in it for you?

• An enviable lifestyle in the spectacular Northern Territory
• 17% superannuation
• Up to six weeks of paid annual leave
• Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)
• Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)
• Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
• Free on-campus parking in designated areas
• Employee Assistance Program
• Salary Packaging opportunities
• An employer who values your contribution to building a bigger, better and stronger University
• Work with a University committed to changing people’s lives for the better through training, education, and research
• Opportunities for professional development, paid study and career progression
• Access to over 5,000 courses via LinkedIn learning corporate membership

How to Apply
All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion about the position please contact Jessica Searle, Digital Customer Engagement Manager on (08) 8946 6160 or email [email protected].

Do you need support?
CDU endeavours to establish and maintain effective systems and processes that support a flexible and inclusive workplace culture.
Adjustments can be made to support you throughout the application and selection process, as well as during employment, in line with the University’s Workplace Adjustment Policy and Procedure.

For confidential discussions, reasonable adjustment requests, or further information on workplace inclusion and policies, please contact People Services on 08 8946 6284 or [email protected].

Diversity and Inclusion
At CDU, we actively celebrate our diversity and believe that our differences will make CDU the most connected University in Australia. We are committed to maintaining a culture where every member of our University community feels respected, safe, encouraged to speak up and supported in achieving their professional goals, and that they truly belong.

Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.

Work Health and Safety
CDU is committed to providing a physical and psychological safe working environment. Confidential support can also be provided to employees who may be experiencing domestic, family, or sexual violence outside the workplace.

Charles Darwin University is guided by our core values of Courage, Kindness, Openness, Innovation, and Leadership, which shape our daily actions and decisions. CDU is committed to being a safe and inclusive organisation for everyone.

As part of the Charles Darwin University’s commitment to providing a safe, respectful and rewarding workplace, and to meeting our legal obligations, we ask candidates to declare whether they have ever been investigated for an allegation of Gender Based Violence or found to have engaged in conduct that constitutes Gender Based Violence, in any previous employment or through any legal process.

This information assists us to comply with the National Higher Education Code to Prevent and Respond to Gender Based Violence and will be considered when assessing a candidate’s suitability for employment, to help ensure the safety of our University community.

You make CDU. And we want you to be exactly who you are.

Applications Close: Thursday 24th September 2026.