Digital Customer Success Manager

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

The Digital Solutions Manager, Customer Success APAC is a commercially oriented role in our Digital Enterprise business unit, serving as an end-to-end workflow and product demonstration expert across the digital portfolio for the APAC Region. The role partners closely in the field with Sales, Marketing and Product Training teams to drive presales engagement, enable customer understanding of digital value and support adoption across the customer lifecycle. This role will require deep understanding of the digital portfolio in the context of peritoneal dialysis and acute therapy clinical workflow.

What you will be doing

Global – Regional – Country Collaboration:

• Member of the APAC digital enterprise team supporting Vantive’s Digital Enterprise strategy across the region.
• Act as a core contributor on regional, cross-functional teams supporting new product launches, geographic expansion initiatives, and sustainable utilization of our solutions.
• This is an in the field focused role supporting our sales and support teams in leveraging our digital portfolio to drive customer adoption and success.

Presale Customer Engagement / Product Demonstration:

• Collaborating with country customer facing teams to delivery audience-specific demos and workflows that clearly articulate product features, benefits, and differentiators, and demonstrate how digital solutions solve customer business and therapy challenges.

Direct Customer/Sales Support:

• Conduct engaging and interactive product demonstrations to current and potential key customer in various settings. Partnering with sales teams to assist in identifying customer needs and driving growth through product solutions.

Therapy-Integrated Storytelling

• Clearly position digital products within the broader peritoneal dialysis therapy context, articulating how the digital portfolio supports the end user clinical, operational, and business objectives.

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Content Creation and Management:

• Collaborate with Global/Regional/Country teams in developing and managing assets like demo scripts, videos, and recordings to support commercial efforts.

Product Implementation and Training:

• Assist in building product staging, roll out and training plans, and train country commercial team training leads in demo best practices and customer training plans for digital roll outs.

Post Implementation Digital Support:

• Help drive post sale adoption, satisfaction and growth through training on, and assisting with implementing customer engagement and optimization plans including tracking and distributing key metrics.

Performance and Success Metrics:

• Drive and track key performance indicators (KPIs) related to demo effectiveness, customer engagement, adoption and post-implementation success to support continuous improvement.

Voice of Market and Voice of Customer

• Amplify Voice of Market and Voice of Customer, synthesizing insights from pre-sales engagements, customer interactions, and post-implementation feedback to inform Regional/Global Digital Enterprise strategy, product evolution and enablement priorities.

What you will bring

• Bachelor’s degree and at least 8 years of relevant experience in healthcare, medical technology, digital health, customer success, clinical applications, product training, or a related field.
• Professional proficiency in Japanese and strong business-level English.
  Strong knowledge of healthcare or clinical workflows.
• Experience in renal care or peritoneal dialysis is highly preferred.
• Experience delivering customer presentations, product demonstrations, commercial training, or implementation support.
• Strong digital aptitude, with the ability to understand digital products, data, and analytics and translate them into meaningful customer value.
• Excellent communication and interpersonal skills, with the ability to engage effectively with healthcare professionals, including nurses, physicians, and hospital administrators.
• Demonstrated ability to collaborate with cross-functional, regional, and global stakeholders.
• Strong customer focus, results orientation, and ability to support adoption throughout the customer lifecycle.
• Ability to establish effective processes and enable local teams to operate with increasing independence.
• Willingness and ability to travel regularly within Japan and across the APAC region.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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