DevOps Support and QA Engineer

Edrevel AI is an AI-powered workforce development platform that unifies training delivery, competency validation, and skills intelligence in a single system. It replaces fragmented tools across content creation, assessment, credentialing, and workforce analytics, helping organizations streamline and scale workforce readiness programs. Learners benefit from diagnostic pre-assessments, adaptive learning pathways, embedded AI coaching, and portable verified credentials upon mastery. Organizations, governments, and institutions gain real-time skills intelligence dashboards that provide auditable insight into competency gaps, training ROI, and workforce readiness across roles and sites. The platform operates across five countries, is SOC 2 Type II and ISO 9001 certified, and has supported over one million learners.

We’re hiring a DevOps Support and QA Engineer to help support and strengthen our SaaS platform. This is a hands-on role with equal focus on DevOps support and quality assurance, helping ensure our product is stable, reliable, and built around real customer needs.

As our platform grows, this role has the potential to evolve into leading the product support division. Success in this role requires a strong customer-first mindset, a deep sense of ownership, and a genuine obsession with helping customers solve business problems.

This is not QA for QA’s sake. We want someone who tests through the lens of the customer, understands how the product is used in the real world, and helps make sure every release delivers value.

What You’ll Do

• Support CI/CD pipelines, deployments, and release workflows
• Help manage development, staging, testing, and production environments
• Monitor logs, alerts, and system health, and help troubleshoot issues
• Support release validation, smoke testing, and deployment checks
• Improve automation, configuration, and operational processes
• Test new features, bug fixes, and releases
• Write and maintain test cases, regression tests, and QA documentation
• Verify web, API, and integration workflows
• Reproduce, document, and help resolve defects with engineering
• Test from the customer perspective, keeping business problems in mind
• Document procedures, troubleshooting steps, and support runbooks
• Help shape and grow product support capabilities over time

What We’re Looking For

• Experience in DevOps support, QA, software testing, or a similar technical role
• Strong experience with SaaS or web applications
• Familiarity with CI/CD, deployment workflows, and release processes
• Hands-on experience with AWS tools is required
• Understanding of cloud platforms, containers, and infrastructure tools
• Comfort with scripting in Python, Bash, or similar languages
• Ability to read logs, troubleshoot issues, and support root cause analysis
• Experience with bug tracking, test management, and QA best practices
• Hands-on experience with modern testing frameworks such as Playwright, Jasmine, and similar tools
• Strong communication and documentation skills
• A customer-first mindset and a real drive to solve customer problems

Nice to Have

• AWS certifications such as Cloud Practitioner or AI Practitioner
• Experience with Docker or Kubernetes
• Familiarity with monitoring and observability tools
• Experience with APIs, SQL, and Git
• Understanding of Agile or Scrum workflows