DevOps/Production Support Engineer

Creospan is a growing tech collective of makers, shakers, and problem solvers, offering solutions today that will propel businesses into a better tomorrow. “Tomorrow’s ideas, built today!” In addition to being able to work alongside equally brilliant and motivated developers, our consultants appreciate the opportunity to learn and apply new skills and methodologies to different clients and industries.

Job Title: DevOps/Production Support Engineer

Location: 411014, Pune City, Maharashtra, India

About the Role:

We are looking for strong Production Support / DevOps professionals with hands-on experience supporting enterprise applications in Azure cloud environments. The role involves incident management, production support, CI/CD operations, troubleshooting APIs, SQL/Snowflake handling, AKS support, and ensuring stability of business-critical applications.

Candidates should have strong analytical, troubleshooting, and stakeholder communication skills along with experience handling L2/L3 production support activities in enterprise environments.

Key Responsibilities:

• Provide L2/L3 Production Support for enterprise applications
• Monitor, troubleshoot, and resolve production incidents and outages
• Handle incident management, RCA preparation, and service restoration activities
• Support Azure-hosted applications and cloud services
• Configure and maintain CI/CD pipelines and deployment processes
• Support APIs, SQL/Snowflake, Kafka, and Azure AKS environments
• Work closely with Development, QA, Infra, and Business teams
• Participate in release support, deployments, DR activities, and weekend maintenance
• Ensure application stability, monitoring, alert handling, and operational excellence

Required Skills & Qualifications:

• 6–10 years of experience in Production/Application Support environments
• Strong experience in Core Java and Spring Boot support environments
• Hands-on experience with REST APIs and troubleshooting integration issues
• Strong SQL / Snowflake query handling and debugging experience
• Experience supporting Azure Cloud environments
• Strong hands-on experience with Azure Kubernetes Service(AKS)
• Experience with Cosmos DB is must have
• Good understanding of Apache Kafka
• CI/CD experience using GitHub / Azure DevOps
• Strong L2/L3 Production Support, incident management, and RCA experience
• Experience with monitoring tools such as Dynatrace, Splunk, Grafana, etc.
• Good understanding of Linux/Unix fundamentals
• Familiarity with ITIL processes and support operations