We are looking for a DevOps Engineer / Siebel Platform Administrator to provide operational support, administration, maintenance, and deployment activities for the Oracle Siebel CRM platform across both production and non-production environments.
The role involves daily platform monitoring, administration activities, incident and problem support, execution of approved release and deployment activities, and close collaboration with related technical teams such as DBA, OS, Network, Infrastructure, and Vendor Support teams.
The position is fully remote and follows a part-time working model of up to 4 hours per day / 20 hours per week, with the possibility of extending to a full-time engagement in the future, depending on operational needs.
Monitoring and Health Checks
- Monitor the health and availability of Oracle Siebel CRM components, including Gateway, Enterprise Server, and Siebel Servers.
- Perform daily service availability checks.
- Regularly review logs to proactively identify application errors, performance degradation, memory issues, and critical platform incidents.
- Monitor scheduled jobs and batch components, including Server Tasks, Workflow Policies, and EAI queues.
Access Administration and Security
- Manage Siebel users, including account creation and deactivation.
- Assign and update access configurations, including Responsibilities, Positions, and Organizations.
- Provide support for authentication and access-related issues in production and non-production environments.
- Execute standard administrative updates based on approved requests.
Deployment and Release Support
- Provide support for approved deployment and release activities.
- Execute repository migrations, SRF deployments, non-SRF changes, and Manifest updates.
- Support approved changes to database table structures.
- Participate in release activities according to the agreed release calendar.
- Execute deployments based on provided artifacts, instructions, and approvals.
Incident and Problem Management
- Investigate and analyze infrastructure and Siebel platform incidents.
- Support root cause identification for recurring platform-related incidents.
- Escalate incidents to relevant teams such as DBA, OS, Network, Infrastructure, or Vendor Support when issues fall outside the Siebel Administration scope.
- Provide operational support on a best-effort basis within the agreed availability window.
Environment Provisioning
- Create new operational environments.
- Support environment provisioning and full environment rebuilds according to operational requirements.
Reporting and Communication
- Communicate operational activities through agreed channels such as email, Microsoft Teams, and phone.
- Provide periodic activity and incident summaries upon request.
- Collaborate with client teams to prioritize tasks, obtain approvals, and coordinate release activities.
- Proven experience administering Oracle Siebel CRM platforms.
- Strong knowledge of Siebel components, including Gateway, Enterprise Server, Siebel Servers, Server Tasks, Workflow Policies, and EAI queues.
- Experience in log monitoring, incident investigation, and root cause analysis.
- Experience with Siebel deployment and release activities, including repository migrations, SRF deployments, non-SRF changes, and Manifest updates.
- Experience managing users and access in Siebel, including Responsibilities, Positions, and Organizations.
- Understanding of incident management, problem management, escalation processes, and operational support practices.
- Ability to collaborate effectively with DBA, OS, Network, Infrastructure, and Vendor teams.
Operational Requirements
- Availability to work remotely.
- Availability for a part-time schedule of up to 4 hours per day / 20 hours per week.
- Ability to work under a best-effort support model, without explicit SLAs unless otherwise contractually agreed.
- Availability to participate in planned release activities according to the agreed schedule.
- Ability to work based on approved requests, clear instructions, and client-provided artifacts.
Out of Scope Responsibilities
Unless separately agreed, the role does not include:
- Active Siebel development, including configuration, scripting, workflows, Open UI development, or custom integrations.
- Major upgrade or migration projects, such as Siebel IP/SIA upgrades, database migrations, or environment migrations.
- Advanced performance tuning or capacity planning.
- Architectural redesign initiatives or HA/DR implementations.
- DBA, operating system administration, or infrastructure administration activities.
- 24/7 on-call support or activities outside the agreed working schedule.
- Resolution of incidents caused by unauthorized changes, third-party software, external infrastructure issues, hardware resource limitations, network problems, or security issues outside the Siebel platform scope.
Dependencies and Working Conditions
- Siebel environments must already be installed and operational, or approved requirements must exist for provisioning or rebuilding activities.
- Required access must be provided by the client, including VPN access, credentials, server access, and tool access.
- Activities will be prioritized jointly with the client.
- Delays caused by missing access, approvals, or external dependencies are outside the scope of responsibility of this role.
- The engagement may be extended to a full-time model in the future, with a corresponding review of effort, availability, and commercial terms.
Benefits:
🌍 Full access to foreign language learning platform
💻 Personalized access to tech learning platforms
📈 Tailored workshops and trainings to sustain your growth
🩺 Medical Insurance
🍎 Meal tickets
🌄 Monthly budget to allocate on flexible benefit platform
🏋 Access to 7 Card services
🧘 Wellbeing activities and gatherings