Overview
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.
While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.
Responsibilities
- Automate and streamline the deployment, monitoring, and management of our cloud-based infrastructure
- Implement and maintain CI/CD pipelines to facilitate seamless application deployment
- Optimize cloud resource utilization and cost efficiency
- Collaborate with development teams to ensure smooth integration between applications and infrastructure
- Continuously monitor and troubleshoot cloud-based systems to maintain high availability and performance
- Contribute to the development and implementation of security best practices and compliance standards
- Provide technical support and guidance to the broader team as needed
- Implement containerization strategies using Docker and Kubernetes (or AWS ECS/EKS)
- Manage databases (MySQL, PostgreSQL) with backup and recovery strategies
- Work closely with developers to ensure smooth API integrations, performance tuning, and debugging deployment issues
- Enforce security best practices, including IAM roles, VPCs, encryption, and API gateway security
- Stay updated with AWS services, DevOps tools, and best practices to continuously improve our cloud architecture
- Participate in an on-call rotation to handle after hours requests
Qualifications
- 3-5 years of experience as a DevOps Engineer, Cloud Engineer, or similar role
- AWS Certified Professional
- Experience with Amazon Web Services (AWS) cloud infrastructure, Docker, Kubernetes, Java, Microservices, CI/CD, Jenkins
- Experience with Continuous Integration (CI)
- Ability to automate and script infrastructure using CloudFormation
- Experience using CodePipeline / EC2 / Elastic Container Service
- Strong expertise in AWS services, including EC2, RDS, S3, CloudFront, Lambda, ECS/EKS, IAM, and API Gateway
- Proficiency in CI/CD tools, with hands-on experience in GitLab, GitHub Actions, Jenkins, or AWS CodePipeline
- Expertise in infrastructure automation using Terraform, CloudFormation, or Ansible
- Experience with Docker and Kubernetes for containerized application deployments
- Strong scripting skills (Bash, Python, or similar) for automation tasks
- Experience with monitoring and logging using CloudWatch, Prometheus, Grafana, ELK Stack, or Datadog
- Knowledge of network security, VPC design, and IAM best practices
- Familiarity with Java and microservices application deployment best practices
- Ability to troubleshoot complex system issues and optimize resource usage for cost efficiency
EEO
Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.