DevOps Engineer

We are seeking an experienced Application Operations / DevOps Engineer with strong experience in enterprise application support, UNIX environments, automation, and production operations. The role involves providing L2 operational support, improving system reliability, implementing automation and CI/CD pipelines, managing incidents and escalations, and driving continuous improvements across complex IT environments. The position also requires hands‑on experience with scripting, DevOps tools, monitoring, application architecture, ITIL practices, and collaboration between Development and Operations teams.

Mandatory Skill-set

• Minimum 8+ years of experience working in UNIX/Linux environments;
• Strong experience in Application Operations, Production Support, and L2 technical support;
• Hands‑on experience with at least one DevOps technology such as Ansible, GitLab, Docker, or Kubernetes;
• Strong experience in system operations, troubleshooting, incident management, and technical issue resolution;
• Experience with scripting languages, preferably Python and/or PowerShell;
• Good understanding of IT ecosystems, application architectures, infrastructure, and production environments;
• Experience in automation, monitoring, alerting, and system reliability improvements;
• Strong understanding of CI/CD pipelines and DevOps practices;
• Experience supporting complex operational activities including disaster recovery, migrations, major maintenance, and production changes;
• Ability to perform Root Cause Analysis (RCA) and implement corrective/preventive actions;
• Experience managing technical escalations and ensuring timely resolution of production issues;
• Strong understanding of ITIL practices, Agile methodologies, and continuous improvement principles;
• Ability to maintain and improve existing operational workflows, processes, and frameworks;
• Strong analytical, troubleshooting, problem‑solving, and communication skills;
• Bachelor’s degree in Computer Science, Information Technology, Programming & Systems Analysis, Computer Studies, or a related discipline.

Desired Skill-set

• Experience working in the banking or financial services domain;
• Experience with Control‑M or other enterprise task schedulers;
• Knowledge of observability and monitoring tools such as Grafana, Kibana, Prometheus, AppDynamics, or Dynatrace;
• Experience with Docker, Kubernetes, Ansible, and GitLab environments;
• Knowledge of production monitoring, alert management, application performance, and system availability;
• Experience with security monitoring and operational controls;
• Knowledge of disaster recovery, system migrations, and major maintenance activities;
• Experience with on‑call support and rotational shift environments.

Responsibilities

• Provide primary operational technical support for enterprise applications and assist functional support teams with technical troubleshooting;
• Provide L2 production support, investigate incidents, manage technical issues, and coordinate escalations through to resolution;
• Monitor production applications and infrastructure to ensure availability, reliability, performance, and operational stability;
• Troubleshoot complex issues across UNIX/Linux environments, applications, infrastructure, and interconnected IT systems;
• Perform Root Cause Analysis (RCA) for recurring and major incidents and implement appropriate corrective and preventive actions;
• Support complex operational activities including disaster recovery, application migrations, major maintenance, upgrades, and production changes;
• Automate repetitive operational tasks using Python, PowerShell, Ansible, or other scripting/automation technologies;
• Develop and maintain CI/CD pipelines to improve deployment efficiency and reduce time‑to‑market;
• Implement and improve monitoring, alerting, observability, and operational dashboards using appropriate enterprise tools;
• Improve system reliability and quality through automation, proactive monitoring, security enhancements, and continuous improvement initiatives;
• Maintain and improve existing operational workflows, processes, standards, and support frameworks;
• Work closely with Development and Operations teams to bridge the gap between application development and production operations;
• Maintain programmable code and operational scripts based on technical instructions and system specifications;
• Manage technical escalations, production incidents, planned changes, and operational activities while ensuring appropriate communication with stakeholders;
• Participate in rotational shifts and on‑call support for critical production environments, including non‑business hours and weekends when required;
• Support incident, change, and problem management processes in accordance with ITIL and organizational standards;
• Identify opportunities to improve operational efficiency, system stability, and automation across the application landscape;
• Prepare and maintain technical documentation, operating procedures, knowledge articles, and troubleshooting guides;
• Conduct knowledge‑sharing sessions and provide technical guidance and training to team members;
• Collaborate with globally distributed teams and stakeholders to ensure effective delivery of operational services;
• Promote a culture of continuous learning, innovation, knowledge sharing, and proactive problem‑solving.