At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
DUTIES & RESPONSIBILITIES
- Must respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution within the agreed SLA
- Performs devops-related deployment tasks deployment of infrastructure
- Performs infra hardening to secure the systems from known risks and vulnerabilities
- Complies with all operational standards and other requirements as defined in the ITS system implementation standards
- Provides infra support during testing
- Performs server migration and cutover to production; provides onsite support during these activities
- Provide support on other infra-related SR activities
- Cater to other groups and individuals' requests within ITS, ITS customers
- Provide technical expertise, knowledge, and guidance to other network implementation engineers
- Coordinates with vendors and suppliers when it comes to server and cloud service fulfillment if needed
- Provide extended assistance to issues related to server and cloud, if needed
- Knowledge transfer to L2/L3 ITS team
- Assist vendors in the installation of devices, if needed
- Regular implementation standard review with ITS sysad/cloud team
- Regular peer review of infra design, if needed
- Regular peer review with L2/L3 ITS, if needed
- Technical and Process planning with O&M and ITS
- Operational requirement standard review
- Attend Operational reporting review
- Attend team meetings, huddles, DSU, trainings, and KT sessions
NATURE OF PROBLEMS ENCOUNTERED
- Problems encountered are issues with production infra and service request implementations
REQUIREMENTS
- A. 3+ years’ experience working in system administration/ cloud implementations
- B. Solid understanding of test methodologies, test design and test best practices to manage service performance KPIs and root cause analysis
- C. High familiarity with different infra technology - Infrastructure as Code - AWS Cloudformation, Ansible, Packer - Scripting Language - Python, AWS CLI, Boto - Containers - Kubernetes, AWS EKS, AWS Fargate, PKS, GKE, Docker - Different cloud providers - Google Cloud, Azure, etc. - Continuous Integration - Git, Gitlab, Jenkins - Continuous Deployment - Jenkins, Gitlab - Continuous Monitoring - Jaeger, Grafana, Prometheus - Continuous Testing - Gremlin (Chaos Engineering) - Serverless - Lambda, API Gateway, Kinesis, DynamoDB, Aurora Serverless, AWS MKS - Opensource DBs - MySQL, PostgreSQL, MariaDB - Infrastructure as a Code - Software defined network, Software defined storage - Containers - Service Mesh - Propose and design infra solutions based on system and user requirements - Create infra implementation guide and work plans - Assess and troubleshoot infrastructure issues - Discuss technical recommendations and solutions with end-users and stakeholders
- D. Significant test automation skills around designing, building and maintaining test frameworks
- E. Good experience in defining test scenarios from requirements and acceptance criteria
- F. Good in time management, communication and collaboration
- G. Good in problem solving and handling pressure
- H. Familiarity and knowledge with agile delivery methodologies
Level of Knowledge
- 2, 3
- Level 2 – Experienced: 3-4 years of work experience in the desired/closely related area(s)
- Level 3 – Solid: 5-7 years of work experience in the desired/closely related area(s)
Certification
- Professional certification in Cisco and/or Huawei technologies
- AWS Practitioner
- Google Network Associate
Competencies
Leadership
- Customer Orientation
- Personal Values
- Execution Excellence
- Innovation / Strategic Thinking
Core
- Service Fulfillment
- Performance Management
- Communication
- Infrastructure Management
- Infrastructure Support
- Service Acceptance
Support/Secondary
- Creativity & Innovation
- Results Oriented
- Technology Management
Developmental/Emerging
- Team Orientation
- Interpersonal Skills
- Integrity & Honesty
- Flexibility
- Team Player
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.
Purpose In everything we do, we treat people right to create a Globe of Good.
Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.
Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.