DevOps and Technical Support Engineer - CLOUDSINE PTE. LTD.

Cloudsine (https://www.cloudsine.tech) is an up and coming Web and GenAI security technology company headquartered in Singapore. Our flagship software, WebOrion® (https://www.weborion.io), is already trusted and used by large enterprise customers such asBanks, Government, Telcos, and Large Forbes Global 2000 companies spread across Asia including Australia, Indonesia, India, Philippines, Hong Kong and Singapore.

Now, we're takingon the next frontier: building a GenAI Security Suite to defend against AI attacks such as Prompt Injection, Data Poisoning, etc from OWASP Top10 forLLM. We're looking for a curious, hands-on DevOps Support Engineer to own thefront line of our AWS infrastructure and customer support — working daily with modern AI tools like Claude and Cursor, and learning directly from seniorengineers and cybersecurity experts. If you're a fresh graduate who loves solving problems and wants a genuine foothold into cloud engineering and cybersecurity, this is your chance to shine!

• Monitor and maintain our AWS infrastructure(compute, storage, networking) to deliver a reliable, secure customerexperience
• Own incoming infrastructure and customer supporttickets end to end: triage against the severity matrix, respond within SLA,investigate, resolve or escalation, and close the loop with the customer
• Troubleshoot infrastructure and product issues,diagnose underlying causes across multiple products and cloud environments, and communicate findings to the relevant technical team
• Assist with AWS and product administration,including provisioning, access management, onboarding, offboarding, and general account administration
• Participate in a 24x7 on-call rotation,including onsite response to selected large customers
• Use modern AI tooling such as Claude and Cursordaily to write scripts, automate infrastructure tasks, and diagnose issues faster
• Get hands‑on exposure to day‑to‑day security operations, helping keep our AWS infrastructure locked down, with direct training from senior engineers and cybersecurity experts
• Maintain and improve internal supportdocumentation (runbooks, FAQs) as new cases are resolved
• Work with the engineering team on recurringissues that need product‑level fixes, providing well‑documented reproductionsteps and customer impact context
• Support customer onboarding activities
• Identify processgaps across DevOps and Customer Support and build features and automation toreduce manual effort and response time.(Da1)

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• Fresh graduate with aBachelor's Degree in Information Technology, Computer Science, or a similarfield from a recognised university
• Basic knowledge of AWS (EC2, S3, IAM, VPC, orsimilar), computer networking, SSL/TLS, CDNs, software development, containers,and Linux