Developer Support Engineer, Ads Monetization
Unity · Vilnius, Lithuania ·
- Category
- Support
Unity · Vilnius, Lithuania ·
The opportunity
Unity Grow helps tens of thousands of game developers turn their games into sustainable businesses. Join us as a Developer Support Engineer on our SMB Ads Support team in Vilnius, where you will be the technical expert that small and medium developers rely on to get live and grow with Unity Ads and Unity LevelPlay mediation. You will own the developer's technical experience end to end, from first SDK integration and onboarding through diagnosing revenue and delivery issues and recommending optimizations that measurably grow their monetization.
This is a high-impact, high-scale opportunity. Our SMB developer base is large and moving fast as our platform moves to a bidding-first model and the new One Unity Dashboard, you will help shape how we support SMB developers at scale - building the sample projects, knowledge-base articles, and automation that resolve issues for many developers at once, and feeding recurring pain points back to Product and Engineering. You will join a collaborative, international team anchored by a strong Vilnius office, with the opportunity to grow into deeper ad-tech and platform expertise.
What you'll be doing
Act as the technical point of contact for SMB developers integrating Unity Ads and LevelPlay mediation, solving SDK, build, and integration issues across Android and iOS.
Guide self-serve publishers through onboarding: account and dashboard setup, ad-unit creation, adding and configuring networks (auto-bidding), and Easy-Mode / Unity Package Manager installs to get them live quickly.
Diagnose revenue and delivery problems (eCPM drops, low fill, reporting discrepancies) using dashboards, reporting/ILRD APIs, and the LevelPlay Integration Test Suite, and recommend optimizations such as migrating waterfall placements to in-app bidding, capping, and pacing.
Manage cases at scale in Salesforce/Zendesk, escalate reproducible bugs to engineering via Jira, and support developers through migrations to the One Unity Dashboard and the waterfall-to-bidding transition.
Build scalable self-service resources such as knowledge-base articles, reproducible sample projects, and forum responses, channeling developer feedback back to Product and Engineering.
What we're looking for
Hands-on experience solving mobile SDK integrations on Android (Java/Kotlin, Gradle) and iOS (Swift/Objective-C, CocoaPods/SPM).
Ability to analyze data to find root cause; comfortable with dashboards, reporting APIs, and SQL/BigQuery.
Experience with support tooling (Salesforce Service Cloud or Zendesk) and issue tracking (Jira).
Ability to write clear, developer-facing documentation.
Effective written and verbal communication in English.
You might also have
Hands-on experience with ad mediation and monetization platforms
Familiarity with Unity Ads and LevelPlay is a plus.
Basic scripting or automation to scale repetitive support work.
Experience supporting self-serve / SMB developer communities and public support forums.
Additional information
Relocation support is not available for this position
Work visa/immigration sponsorship is not available for this position
Gross salary monthly, LT: €2,650.00 - €3966.66
This range reflects the anticipated base salary for this position. Beyond base salary, this role may be eligible for equity awards and participation in our company incentive plans (such as annual discretionary bonuses or sales commissions). The final offer amount will depend on several factors, including geographic location and the candidate’s relevant experience, professional background, and skill set.
Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.
Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.
While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program
Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit .
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
This posting is intended to fill an existing vacancy, and we are committed to providing applicants with updates throughout the hiring process in accordance with applicable law.
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